AT&T (formerly Cingular Wireless)

reply on June 13, 2007 by xaxain

In the "Con" section you mention the fact that the phone section doesn't compare to the phones in Asia and Europe. Please, tell me which phone company in the US has a selection that could compare to Europe and Asia. The answer is none. Because wireless is handled different there. I have no problem with your disliking AT&T, but please get things right. As far as customer service goes and refunds. I got $45 dollars refunded to me due to a third party service that i had no clue was charging me. They cancelled the service and refunded me for the past 4 months that is was running. All in all i think that AT&T has the best phone selection and prices are very reasonable. The only thing that AT&T(and other wireless carriers) need to fix is the difference between phone and price selection in the stores, online, and over the phone.

reply on February 23, 2007 by j3d1

I like the fact you claim you own a cell phone business. I am sure that could be open to discussion and be a plausible idea. The thing is though as I see it, Cingular now the new AT&T can charge the highest for their plans and products based on being one of the top two carriers in the US market. Just because you pay cheap for something doesn't always make it a good deal, although psychologically to some people they see it as they came out on top on something. I've owned every carrier in the US and thus far nothing really compares to at&t. So if you want to sit there and bash them because they are expensive then I am more than sure you are one of those joyous individuals that complain about everything. Here is another perspective to consider Apple computers are by far some of the most expensive computers/products on the market and I rarely see a complaint about their products being overpriced, because you are getting what you pay for. Cingular and AT&T have the most customers on the planet and if they were doing such a poor job as you state than each year their numbers in users would decrease dramatically when in fact numbers show that they grow.

reply on February 21, 2007 by Gnome_kc

I migrated from ATT's GSM network to Cingular GSM back in 2005 based on lies told by salespeople to the effect that ATT's service would soon be unavailable. <br><br>Cingular refused to unlock my existing ATT GSM phones for use on their GSM network and then proceeded to soak me for a new pair of GSM phones.<br><br>Then they had the nerve to charge me an $18 "upgrade fee" to migrate over from ATT. There was no "upgrade" whatsoever besides the carrier upgrading the amount of my money in their pockets.<br><br>Once they moved me over from ATT, I discovered that they had slid a 2 year contract in and had begun charging me higher rates than ATT was. Had I known enough to cancel, they would have nailed me with a $175 early termination fee despite the fact that they had changed the terms of my ATT agreement without my knowledge or consent.<br><br>Equipment rebates were never paid, but I recently raised hell with them and got a credit on the account for all of these things. Back in 2005, I didn't know enough to realize what they had done. I can't wait for my present 2-year contract to expire so I can move my business elsewhere.<br><br>When Cingular merged ATT under their brand name in 2005, they had testified at FCC hearings that the ATT custmer base would have a seamless migration. Too bad I wasn't around then to offer public comment to the FCC.<br><br>Presently, there's a class action suit filed in Washington state by consumers who are raising hell about these same issues. I hope those plaintifs win, but imagine that the attorneys will gobble up any settlement.<br><br>Even if I was willing to forgive them, their pricing is higher than TMobile and probably the other carriers too. Contracts are for 2 years instead of one and their phone selection sucks. Due to the contract length, you'll be poking along with last year's phones while everyone else has moved to the newest stuff. With all the changes in the handsets right now, you sure don't want to be stuck with outdated equipment.<br><br>Their signal strength might be OK, but so is signal from the other carriers in most major cities and along rural interstates.<br><br>Bottom Line: I used to be a Cingular fan too until I took a good look and realized the screwing they give their customers. Now, they're at in again with the new ATT branding and I can't wait to see what they're going to come up with. Interestingly enough, the ATT GSM phones sold in 2005 still won't work on the Cingular/ATT network, despite the fact that both will carry ATT branding. I wonder if the ATT Wireless customers will have to go thru similar aggravations just to operate their existing ATT GSM handsets on the "new" network.

reply on February 19, 2007 by daspollak

All providers require a two year service agreement to get the lowest price on the phone. As far as selection goes Cingular/T-mobile has the largest out there, because they are GSM phone providers. If you want to avoid the 2yr contract buy an unlocked phone from Europe or Asia. You will get the latest technology, and its great to show off to your friends. As far as Cingular's service goes, it could be better, but all providers have their problems. If you're planning on signing up for a new provider talk to people who use the network. If you don't like 2yr plans pay full price for the phone, that way you can upgrade whenever you like. Plus with Cingular when you upgrade your phone on your own, you never have to pay for an activation fee. Just need to switch the SIM card over. I highly doubt you own a cellular store. If you did I am surprised you haven't runned that business into the ground yet.

reply on February 17, 2007 by rp62368

Two years ago Cingular was still integrating with AT&#38;T wireless. I also had them back then and thought it was poor. I recently went back and the difference is night and day. So much clearer. Signal is much stronger and I get signal where I never could with my PCS phone.