The Best of Both Phone, and Tablet
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stars
"Service Provider sucks" on by Thack
Pros: OEM was will to take product back
Cons: T-Mobile Award Wining Customer Service?
Summary: New 7100T Blackberry known problem of dropping calls and reseting device. Many calls to TMobile 1 & 2 level tech support first two weeks I had the new device. On the third call to level three support @ BlackBerry an honest tech admitted a Known problem with the 7100T. About 17 days into ownership would Take the BlackBerry back good move. But T-Mobile the retailor past their 14 day grace period by three days though many calls to them with problems negated the return. Will send out a refurbished or new phone. But 10 days later still no phone; 7100T on Backorder. spares inventory depleted due to too many defective 7100T's.I would rate the phone a 6 only because it has weak reception.And the serivce provider user to have my praise now I think is the worst @ customer service -5
- 7 replies to this review
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I have had a blackberry 7100t for about two months and most of that time was spent with the level 1 and 2 techs of blackberry. Some of the sound on the blackberry is not clear when talking to people. It has a muzzled/muffled sound through the regular speaker, speakerphone and through the ear piece. This is my second phone that they sent to me and we concluded that it was the sim card but after changing it, it was the same problem. <br>The internet version that it carries does not support many of the sites that I go to. Using the track wheel can sometimes be annoying and finally, the e-mail attatchments are a little difficult to open.<br>The good is that it is very handy and the other specs are just outstanding.
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Rate the device not the server of the device. Get you Blackberry unlocked and uses another GSM service.
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Horrible phone, Dropped calls, garbled reception to and from other callers. Have been sent 4 replacements. None have solved the problem. T-mobile admitted it was a problem with the RIM phone(3 times with 3 different customer service reps), but RIM wouldn't replace it with another type. Have 4 other workers, and their phones all have the same issues in a 80 mile radius in a large metropolitan area. T-mobile says if we cancel that we will be charged the cancelation fee. We can switch do a different model but they will not give us any discounts or anything for this current phone (because it is used). Called RIM directly- They act like I am the first person to experience this problem. They wouldn't do anything about it.
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T-Mobile, without a doubt, has the WORST customer service I have ever experienced. First call, 32 minutes on hold, second call, 52 minutes, got disconnected (or hung up on). I told the lady the service was real bad, she said thank you and hung up on me... Nice hardware - terrible software (pun)
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I've had similar issues, Thacks comments are right on. I'm sorry he was stuck between the 3rd party vendor and T-Mobile, thats unfortunate.
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Same with the Review from the guy "in IT", a few clicks up . . . another good heads'up.
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I don't know which is worse. Before I upgraded from my BBerry 7230 to the 7100t - I thought TMobile service was "OK". Now between the fact that 2/3 of the calls are dropped and 2/3 of the time you can't find a signal in the largest metropolitan area in the Mid-Atlantic, I don't know which is worse - the service provider or the equipment. All I know is I wouldn't recommend either at this point.
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