"Great device but customer service is HORRIBLE!!!"4.0 starson by nikolas70
Pros: Easy setup. took 10 minutes out of the box to begin receiving e-mails and making calls
Cons: Spint?Nextel customer care is the worst I've ever experienced.
Summary: I have nothing negative to write about the device itself. Easy to use (and this is my first Blackberry). was able to set up e-mail and load pictures within 15 minutes. Keypad is a little small but I got use to it in a day, and I have fat fingers!
BIG PROBLEM...Sprint/Nextel customer "care". I had two minor issues I needed help with. It took two days, 7 transfers and over an hour of hold time to get someone to help me. It was a very bad experience.