"Great device, but that rebate is a hoax"2.5 starson by jplatypuss
Pros: Great all-around device. Like an I-Phone with a keyboard!
Cons: The Rebate is ridiculously difficult to collect on
Summary: I love my curve, but I'm giving it a rating of 5 because of the way AT&T tries to rip off the customer with the "rebate" offer.
When I received my device, there was no rebate form included. So I called AT&T and asked how I could get my rebate. The customer service person told me that it would be sent to me and would arrive in about 6 weeks.
About 2 months later, no rebate form, so I called AT&T again and a service technician explained to me that I could obtain the form at their site. Of course the only reason he told me this at that time was that he knew the rebate had already expired... A fact he did not inform me of.
So I mailed in the rebate along with the required materials. Another couple of weeks passed and I received a notice that I would not be receiving my rebate because I had not sent my form in on time.
This is when I really started to get angry. So I called the number on the notice and was connected with a customer service rep from the third party company that handles AT&T's rebates.
After explaining my situation and telling him the situation was unacceptable, he told me that a rebate would be mailed to me and would arrive in another few weeks. Still waiting on that...
In summary, if you expect to get a rebate at all on this phone, go to the website and find the rebate form and mail it in right away along with the proof of purchase from the box and a photocopy of your receipt. DO NOT LISTEN TO THEIR CUSTOMER SERVICE WHEN THEY TELL YOU "You will receive your rebate form in the mail."
The company that handles AT&T's rebate is paid based on how many rebates they successfully stop customers from getting, so make absolutely sure as soon as you get your device that you get the process started.