"The Blackberry Tour 9630 is a decent phone but...."2.0 starson by hendixon
Pros: I like the slick design, nice and clear picture and the ease of the navigation function.
Cons: For the first 2 mos I had serious battery and some trackball issues. It kept freezing up all of the time to the point of annoyance. I had to remove the battery every other day to get it working again. Sometimes the phone wouldn't come on at all.
Summary: The bottom line is that if I could do it all over again I would probably go with an HTC due to the early one problems I had. I was excited when I first got this phone, but soon after my excitement left and my disappointment began to grow. Early in my Verizon contract, I had to ship the phone back because after freezing and removing the battery it wouldn't come back on. It would give me a white screen with the picture of a battery error! They then shipped me a refurbished one (which still looked cosmetically good), it worked for a few days, froze up after removing the battery, and I had to send it back again. I was then sent a 3rd replacement and that was working well for a while. After the phone froze up again, I was afraid to remove the battery out of fear it wouldn't come back on again. I tried to look on the Internet for solutions besides removing the battery. I tried everything I read to revive my phone and nothing worked. So I removed the battery again as my last resort, and you guessed it, it wouldn't come back on and I got the "battery error" message again.
I called Verizon out of pure frustration because at this point, I was without a phone more than I was with a working phone. Even though shipping was paid for by them, I was annoyed taking the time going to the FED EX drop off centers to ship these crappy phones back and being without a phone in the case of an emergency.
Well after threatening to drop their service and demanding that I get a different brand of phone, they said I could only change my brand to a lesser brand or get a new replacement instead of a refurbished one due to my previous troubles. At this point I was willing to pay to have them terminate my service. I agreed with getting a new phone.
So when my new phone came I wasn't too hopeful but it has been several months now and I haven't had any of the previous issues nor have I ever had to remove the battery once. It has froze up a few times, but I have a program on there that does a soft and hard reset which seems to solve that problem. Occasionally I would have trackball problems. I heard that this is an issue with this phone. Make sure you have a case on it to keep it dust-free as this may help the trackball move smoothly. But since I do, it still jams sometimes.
Also, texting may be a quite uncomfortable for those with big fingers because the keys are pretty small. The keys are way smaller than what I'm used to.
I may keep this phone when my contract is up to save a little money because I gotta pay something out of pocket for a better phone with my upgrade, but if it starts giving me major problems again, this phone will be dumped quicker than yesterdays newspaper.