Pros Quality of materials used - metal, high end plastics, gorilla glass
Bright and vibrant screen
Runs Windows Phone 7 smoothly
Cons Poor customer support
Activating phone is a nightmare
Summary I ordered the 32GB model through Dell's website. I had a HTC HD7S, loved the windows phone 7 OS, but did not like the service from AT&T. So I returned the HTC and ordered the Dell, without doing any research on it first. Really liked the design and the way it looked, and I felt it had the best features I looked for in a Windows phone. I couldn't find any cellular carrier which had had a similar phone with the beautiful AMOLED screen, a keyboard, and large screen size. Then I did some research, and found numerous posts on several websites detailing horror stories on how the phone would crash or would not work with wi-fi. Discouraged, I waited to receive the phone and see if I had better luck.
The phone arrived yesterday. Beautifully packaged, and it was definitely made with high quality materials. Actually felt lighter than the HTC HD7S. Keyboard slided out smoothly and was not flimsy. Turned phone on, set it up, and to my pleasant surprise, it did not have any problems. Phone connected with wi-fi without any issues. I believe that is because the phone received the update supposed to come out this week at the factory, that was supposed to fix the issues people had with it.
I called t-mobile to activate the phone, but they had no record of the SIM card that came with their phone. The phone cost me $100, a contract price, and when I ordered it I chose a t-mobile plan through Dell's website. I considered getting a SIM card with t-mobile, The customer service rep from t-mobile actually spent 50 minutes with me, helping me call Dell and figure out how to activate the phone. The customer service at t-mobile is great, and really shined when I got a hold of Dell's customer service department. I was transferred back and forth through many of Dell's customer support departments, and each one of the reps had really hard to understand English (I guess Dell outsources to India) and focused on telling me how they couldn't help me and to call T-mobile. The t-mobile rep luckily was on the line with me and told them they were wrong, and to transfer me to the mobile department. Eventually the rep at the mobile department gave t-mobile the info they needed and the phone was activated. I believe that Dell should either sell the phone through the carrier, or include activation instructions with the phone.
In all, I really like this phone, it has great hardware, and a great OS. Hopefully it gets the upcoming OS update, aka Windows Mango. Too bad Dell's customer service is horrible, and the phone is poorly marketed. I have never seen any ads for it anywhere, and the only reason I learned of this phone is that I follow several tech review websites. Hopefully Dell gets their act together and can get deeper into the mobile market. So far, no windows phone has better hardware.
Pros -Sturdy, well built hardware.
-Stunning 4.1" AMOLED Screen.
-Responsive and comfortable keyboard.
Runs Windows Phone 7, the most aesthetically please Mobile OS, which has grown from underdog to full on competitor.
Cons -No expandable memory
-Camera gets laggy in low light settings
Summary An absolute thrill to own, I started with an iPod Touch, then got the Motorola Atrix 4G, and now own the Dell Venue Pro. I've loved all these devices for their own reasons, but by far the Venue Pro has pleased me the most. My iPod Touch was very smooth at first, slightly bogging down after loading it with apps, but I was disappointed with customization, though jailbreaking helped. Atrix running Android was wonderful, though a few annoying bugs every now and then and some boggy issues irked me. My Venue Pro running WP7 is the perfect combination of customization and speed. It runs brilliantly fast, and looks great. Live tiles and coloring keep things changing.
The Venue Pro itself is a very worthy windows phone, particularly for someone who can't afford a brand new Titan, Lumina 800, or Focus S. The AMOLED screen is vibrant and colorful, and only shies in quality a smidgen to the Focus's Super AMOLED (hardly noticeable even when held side by side.) The curved gorilla glass is also a very nice touch, and it's generally clear.
The size and weight, while some may prefer the lighter and smaller alternatives, actually pleased me nicely. It gives me a very good sense of quality, and I always have a good grip on it. The metal is a nice look, and the back has a pleasing design.
The keyboard is everything I hoped for and more. If you aren't a fan of physical keyboards, I wouldn't get this phone, as the Focus is a good alt. However, this keyboard is brilliant and exactly what I wanted for a portrait slider. My very first phone was a samsung Propel, (a portrait slider) and even after the gap between the two phones, I picked up this phone and clicked away - they were nearly identically spaced.
My only real problem is in weird or low light situations, the camera will get very laggy, which isn't awful except when wanting to record video, as the video turns out horrendously laggy. However, when not in those situations, the camera is very fine and has worked well.
Overall, I absolutely love this phone. Again, I would recommend it to anyone wanting a physical keyboard, but if you KNOW you wouldn't use it, I'd just as soon pick up the Omnia 7 or Focus. Even if you aren't sure, but might want to use the physical keyboard, this is a quality phone and I would highly endorse it to you.
Pros -slide down keyboard
-good-looking form factor
-Windows Phone 7 better organized and easier to navigate than iphone and android
Summary This is a very cool-looking and easy to use phone. Switched from an iphone and have been very pleased. stands out in a crowd. people see the slide down keyboard and ask me what the phone is.
Pros This is a terrific phone...great display, wonderful compatability with Windows features and your home PC, slide out keyboard and great reception.
Cons If you're an iPhone user, there is a learning curve for this phone, after which you'll still feel a little like your dog died but you have a new puppy...but it's not the same. This puppy has less battry life too.
Summary If the market responds to back this phone up with proper apps (like the ones currently available for iPhone) and Microsoft refines the interface a bit, this phone could be a contender...oh yeah, better battery life please.
"Great Phone !!!"on by mathieu_LA
Pros Great looking
Fast (compare to my old HTC)
Cons A little heavier than other phone
Short battery life
Summary I love this phone !!! I had it for a month now. It is an amazing upgrade from my HTC ... I was afraid that WP7 would not be as good as Android, not as user friendly but I am really pleased and surprised how smooth the system is on the phone.
The main reason I am writing this review is too reply to g3hpp bluetooth comments ... I had the same car for several years now and connected 4 different phones in it ... the Venue Pro is by far the fastest to connect and to start dialing, I am so pleased. It used to take my HTC 10 sec sometimes to start dialing, never had happened with this phone ... I tried it with a bluetooth headset too and works perfectly.
Once again great phone, great audio quality ... much better than my HTC, specially in speaker mode which I use a lot for conference calls. And WP7 is a good surprised too !!!