Pros Integration (sort of) of PDA, cell phone, and camera.
Cons Cell phone and PDA are independent functions, Bluetooth implementation is faulty, phone drops calls at random, has poor reception, and PDA requires a soft reset several times throughout the day
Summary I'm an early-adopter and expect new technology to be filled with interesting challenges. I was not disappointed with the h6315 or T-Mobile.
Soon after receiving the h6315 on 8/26/2004, T-Mobile support (I refuse to refer to them as Customer Care because they are neither "customer-centric" nor "caring") told me to perform a ROM update.
The ROM update probably fixed something, but it did not improve the erratic Bluetooth implementation (Motorola and Jabra headsets were equally difficult to connect and keep connected and the connection to my IBM ThinkPad was more off than on). The ROM upgrade also did not fix the several-times-a-day need to perform a soft reset because the PDA and phone locked-up.
One T-Mobile support rep told me that she recommended disconnecting the cell, WiFi, and Bluetooth services at the beginning of each day and then reconnecting them one-at-a-time to help the phone find itself. I wondered if I should place a call to Dr Phil?
The PDA performed a hard reset (all by itself) twice during the past 8 months for no apparent reason. As you probably know a hard reset obliterates all your data and programs and requires that you restore your most recent back-up. Thank goodness I am a back-up zealot.
The cell phone reception is not nearly as good as a throw-away Nokia Voice Stream unit connected to T-Mobile using the same SIM as the h6315. Also, the h6315 randomly drops calls that extend beyond 20 minutes.
All of these complaints have been recorded with T-Mobile support and their scripted response is, "we are aware of the issue and working on a solution."
Now comes the really incredible part. On March 30,2005 T-Mobile sent me an e-mail containing a link to a site containing another ROM patch. I was thrilled, T-Mobile proactively notified me of a solution. I didn't have to contact them first! Also, the download site indicated that the update would improve overall stability, Bluetooth® performance, voice quality, e-mail performance, and other general improvements.
Very cool, I thought.
Not so fast! A long and painful story followed. Here is the short version. The ROM update locked-up my h6315. I mean LOCKED_UP with no recourse--no soft reset, no hard reset, no battery drain, not even all the kings horses and all the kings men could put the h6315 back together again.
T-Mobile support didn't seem too surprised and said they would "express" me a replacement unit for $15 and, oh by the way, DHL Express could take up to three business days. No one at T-Mobile every understood that in the real world "express" means absolutely, positively, overnight.
One support robot did put down his script long enough to promise to credit me the $15 fee because he agreed that this was not my fault. He then informed me that the "replacement" unit would probably not be a "new" h6315, but would be a "refurbished" model. Oh goodie! I'm feeling really special now and know that the $200 per month service plan I selected really carries some weight with T-Mobile's accountants.
After three business days, the refurbished replacement PDA had not arrived and after speaking with 3 T-Mobile support personnel, I learned that the h6315 was on back-order and I could expect a replacement in an additional 21 days or so. The "or so" concerned me.
I have now been without my $499 h6315 for 11 days and expect to be without it for at least another 16 days. I asked T-Mobile to release me from my Service Agreement and to issue a refund for the purchase price of the h6315, but they refused.
They first said, "we can't," and later correctly stated, "we won't."
T-Mobile did offer a loaner phone, but I would have to pay $100 and it would not have any PDA functionality. T-Mobile also offered a free month of service, but that is not a concession because I will not have cell phone or PDA functionality for at least a month.
I think the h6315 has potential. It has bugs, but I expect that from new technology. What I do not expect or sanction is poor customer service. T-Mobile says, I'm an important customer, but they won't fix the situation they created. In the mean time, my cell phone and PDA are inoperative due to a software patch that T-Mobile instructed me to install.
I have filed a complaint with the FCC, but I really don't expect any resolution. The only recourse I have is posting my opinion on sites like this, on my blog, and by canceling all the T-Mobile accounts my company supports as their Service Agreements expire.
Whatever happened to customer service? How did JD Powers get hoodwinked into recognizing T-Mobile for customer-centric anything. They are horrible. They instructed me to install a software update to fix a problematic phone. The update rendered the phone and PDA inoperative and they refuse to provide a timely resolution.
What part of ownership of a customer's problem does T-Mobile not understand?
Pros PDA great, standard headphone jack, internet handling, WIFI rocks, works really well in Europe
Cons Worst call handling, battle between software and hardware to recognize cell signal
Summary PDA's are great. Phone PDA's will one day be so as well, but this isn't.
As a long time convergence guy, I've gotten used to phones that crash. This one does too - nothing special.
But this phone is not a phone. Whenever this phone leaves a coverage area, which is common with T-mobile and its bad coverage, and then re-enters a coverage area you cannot make or receive a call despite the fact you've regained signal. It's amazing. The phone hardware recognizes it has regained a signal (the little green light flashes), but something in the software tells it that it doesn't have a signal and the software dominates. It is the most incredibly frustrating thing and leads to all sorts of ridiculous situations. The phone will ring, but it doesn't believe it has signal so it won't let you answer. It will just keep ringing. Or, when you've finally turned off the phone and turned it back on to force it to recognize signal, it will ring (remembering some long lost phone call), stop, and let you know you have both missed a call and have a voice message. I'd like to blame Microsoft because this happened to me with a Siemens PDA phone that ran Windows as well, but it could be HP.
The only way this phone will work for you is if you never lose signal. This is true in Europe where T-Mobile/Deusche Telecom rules. I love the phone when I’m in Europe. Otherwise, wait for the next wifi phone because the wifi does rock and quickly becomes indispensable.Updated
I have previously reviewed this phone and said it was tragic. It dropped signal and wouldn't recover even if signal was strong. I soft reset all the time. The only thing that worked was the WiFi (I never use bluetooth because it has never worked on any device I've ever used).
I've had the ROB update available from T-Mobile & HP for 1 week and the phone has become a wonder. It is constantly aware of signal strength, no longer drops calls, in other words works as a phone. I'm psyched! If you have this phone and hate it, get the ROM update now!
Pros phone/mp3s/pda organization/battery
Cons i would love this type of device as thin as possible, but I'm patient with technology.
Summary This unit is amazing. I've had 4 PDAs now, including palm and pocket pc OSs. I like how pocket pc has always let you play mp3s, and now with the faster devices we can even rip a DVD and watch it where ever you want. Try that with the treo 650...
I got a bluetooth headset to go with it, so I can have my hands free, and I got a 1 GB SD card. I have the equivalent of a mini-Ipod shuffle now. I use it every few minutes, seriously. I love it. I love it. I love it. I was waiting 3 years for this device, and I'm so glad it's been made. It does so much.
Like any technology that is on the edge of it all, you sometimes have to restart the device, or whatever, but that's to be expected. If someone tells me that they have a convergence device that never locks up, then I believe that person is lying, or just trying to sell me the device. This is the one for me.
Pros All In One communication, easy to use, versatile
Cons Battery needs recharge daily if frequently used for calls
Summary This device has filled the hole of me not purchasing a Laptop. I use it more than I did my laptop and don't have t worry about it being out dated in 6 months. HP & T-Mobile have done a great job in bringing the best All-In-One communication device for Voice & Data. More businesses should standerdize on this converged device.
Pros Bluetooth connectivity, PDA Screen, functionality, ease of use
Cons Camara, thankfully I did not buy because of that function
Summary When I first received the IPAQ, I was a little less than thrilled. It seemed bulky, and as I intended to use as a phone, too bulky. However, having owned a Treo 600 before, I more or less bought the 6315 because of the Bluetooth connectivity.
I ordered a third party Bluetooth Ear device with the unit, frankly I was dismayed. I could not hear, others could not hear me, reception seemed weak or weaker, even my wife was commenting that I had better go back to the Treo, it was depressing.
That night however, I connected the Bluetooth enabled keyboard, WOW!!!, eatlier that day I bought a Jabaar Bluetooth head set, WOW.
I am generally happy with the unit, there are a couple of flaws that really do not bother me, such as the camara, in short, stinks no matter which way you play it. Another item, why oh why does Microsoft make it impossible to remove programs you will never ever use and just takes up valuable space! I doubt serious business people want or need three different IM programs on their unit, I don't even need one.
Anyway, have owned in the past the Jornada, Palm Pilot, Handspring, PalmOne, now back to HP, will continue with the honeymoon!