Pros The phone is fine when it works. Phone, camera, text, GPS, email, etc all work fine.
Cons Our particular phone is a lemon. HTC is not taking responsibility.
Summary Too many repairs! Battery cover falls off constantly. This phone has cost us way too much:
2 covers = $30
Repairs for SD card reader = $100
Now we need to send the phone back to HTC just 2 days after getting back because the charger port is loose rendering the phone useless.
I regret buying this phone. If HTC charges us for the new repiars they can toss it in the garbage and I will buy my wife another brand.
Pros STEREO audio for the camcorder - no other smartphone, even high-end ones, has this! Also great display quality, good concept phone with useful features.
Cons Bad battery life, poor antenna, custom ringtones won't
"stick", long boot-up, won't run off AC/Car/USB pwr alone w/dead or removed battery (6-8 min boot-up w/dead batt), bad PWR button design, single processor, can't talk and use data simultaneously
Summary This is a phone that seems to have been "rammed" through production to meet some corporate release deadline with nagging bugs and problems still affecting even basic operations. Too small a size seems to win over product reliability by trying to cram too much stuff into too little area. People need to settle for a thicker phone that does exactly what it should do because it has the hardware capacity, rather than these 'gimmicky' phones that promises to do so much flawlessly out of a small size. A thicker battery and a more robust antenna system along with beefier operating system memory are three immediate things that come to mind.
A. Power button on top of the phone should have been placed in a "detent" or depression sized for your fingertip in order to prevent the button from protruding and getting pressed against everything it bumps, turning on your phone without warning in your pocket or purse, and causing you to "pocket-dial", "pocket-text" and "pocket-surf" with no warning except for your pocket suddenly getting hot. Even with unlock codes or patterns, you still end up turning on and off the lockscreen all day long as you walk, wasting valuable juice on the backlight.
B. Phone takes sometimes 3-4 minutes to boot up after you install a few apps because the apps and their data reside on the operating system memory chip, rather than your external SD expansion card. Therefore you only have a finite space for a few apps and their associated data before your phone grinds to a crawl due to a lack of space. It gets mightry old waiting 3-4 minutes after powerup just to make a call or check voice mail, let alone send a text, surf the net, or snap a picture.
C. Phone does not have the capability of running directly off of the power delivered by an AC, vehicle, or USB power cable if the battery drains completely. If this happens, the phone will NOT RESTART RIGHT AWAY when plugged directly into the power adapter, even though there is ample power in the power adapter to do so. From a design standpoint, there is ABSOLUTELY NO EXCUSE for a phone to "hold you hostage" while you wait 6-8 minutes for the battery to partially charge to about 5% before being able to simply turn it on. THIS IS A SAFETY and EMERGENCY-CALLING ISSUE! My otehr phones would turn on right away and let you call, etc. while charging a dead battery (albeit slower charging).
D. Speaking of batteries, battery life is terrible on this phone. A bigger battery should have been employed, and defaults for all the useless apps set to "inactive" unless you want then actively checking the net for updates, etc . You shouldn't have to download "Juice Defender" just to make your phone last through one 8-hour workday of very light use.
E. Lost calls are a big problem in areas I work, and at my home. The phone's antennas are located in the battery cover - that's right... INSIDE the battery cover - that's what those two little copper terminals are - one for cellphone, and one for WiFi. (To prove this, take the cover off while your phone is on, and watch the bars drrop to zero or "X" no service). The signal transmitted from your phone or being received from the cell tower then has to pass through your gripping hand, being further weakened. There's no option for an external antenna connection for your car, home, or boat, or for an external antenna that mounts on the phone on top away from your hand and head. Forget this phone if you live or work in the boondocks or offshore!
F. A SINGLE-CORE 1.2GHz processor. This is YESTERDAY'S technology, and sucks power up like mad. If this phone was designed from the ground-up, a newer, more energy-efficient multi-core processor should have been employed instead of something that has already been out for the past 5 years. Enjoy "lagtime" with every operation - single task at a time is where we were with PC processors two decades ago.
G. Terrible keypad interface. Different types of keypads appears when they want to - one with the "dot-com" key in between the comma and spacebar only comes up sometimes; and there's no way to customize the keypad.
H. There's an ongoing and yet unresolved bug with phone not retaining your profile of custom-installed ringtones - it just spontaneously "forgets" your tones, and goes back to the HTC defaults from time to time - then you wonder why you missed calls when in the room with other users having the same phone!
I. If the phone defaults to 1X, it will not go back to 3/4G during a file transfer operation - you're stuck on 1x until it's done.
J. If you're taking a call and using a lock code or pattern, and your call ends, you are "dropped" back outside your lock screen rather than ending the call with your phone already unlocked - you then have to RE-enter the code or pattern again to keep using your phone, even though you have BEEN unlocked and using it all along to talk!
K. Only CERTAIN apps work with the Quick Launch (where you drag and drop one of four icons of apps you chose to use this function at the bottom of your lock screen). If you drag and drop any stock apps, like Camera, Phone, Voicemail, or Messages, it will open right away WITHOUT entering a lock code or pattern. But other apps still force you to enter your code pattern to get the app to run (no real point in having a Quick Launch). There should be a bypass for ANY app you want to launch straight through without a code or pattern when you use the Quick Launch feature.
L. 3G/4G data shuts off if you're talking on the phone - so, BECAUSE THERE IS NO DUAL PROCESSOR, forget looking up something on the internet, checking email or a net-based app while you're speaking to someone on the phone. Also your phone won't stay connected with your email being updated during a lengthy conversation.
M. In-Call Volume, Media Volume, Ringtone Volume, etc. are all dynamic and are not manually selectable... so if I want to play a video while someone's sleeping, and want to turn the volume down BEFORE the video starts, forget it - the video will have to blast while the phone figures the volume control on the side of the phone is now for media, and I'm finally able to lower it after several seconds.
N. Shape of back of phone awkward - the camera and flash housing protrudes out the bottom. This causes the plastic cover on that housing to get scratched easily because its the first thing the phone touches when you set it down, even in a case, as it scrapes against all sorts of gritty and jagged surfaces... and the phone "wabbles" as you type, too! Bottom of phone needs to be FLAT - this would also offer more room for a BIGGER BATTERY!
O. Camera seems to "blow out" warm tones on video and image modes with weird pink patches - in changing light conditions, makes human skin look like a bad case of rosacia moving all about the skin.
P. One excellent feature with this camera - it has a STEREO microphone, and features STEREO AUDIO - but only for video recording. WHY you can't use the stereo microphone for an AUDIO-ONLY recording app (like Voice Recorder or an audio recording app) for excellent-quality sound I don't understand. The ability to record 192kbps or above stereo audio files on this phone would have been a nice addition that would take very little to make happen.
Pros Very nice phone, great graphics very easy to use. I loved this phone for the first six months I owned it. Then came the update....
Cons When I was forced to upgrade my OS to "Ice Cream Sandwich", that was the last happy day I had with this phone. Some days I can't answer a call, and then some days it takes up to 45 sec. to dial a number. It's slow,freezes, & I can't wait to switch.
Summary A great phone, gone bad...