"Great when it works. Nightmare when it doesn't (often)"2.0 starson by WoolAmoeba
Pros: The phone operates well:
The screen is responsive
Layout of everything is very natural
Easy to use
Cons: Lots of people I know who have these experience frequent freezing after calls that can only be remedied by plugging the phone in or by taking the battery out to restart it. It would also experience "unexpected shutdowns" on average of once a week
Summary: Honestly, when the phone works, I like it a lot, and have no real complaints with its successful functioning. I just wish that it functioned at least as often as is doesn't. When things to finally come to a head and you decide to get it worked on, you're in for a real treat! HTC's customer service was actually fairly good, but the issue is that you're going to be without a phone for a MINIMUM of two weeks, which is a fairly substantial hassle. There are a very few Sprint stores who are kind enough to provide loaner phones when shown an RMA, but the vast majority don't, and they're process is a sodden mess. You give them your phone, wait forever, and in the end they'll probably issue you a new phone, or your old phone with some new parts in it, though, you'll have to wait a few days for that too. For this kindness they charge you 35 dollars. Admittedly, 35 bucks isn't an outrageous sum, but it is when you think about the fact that Sprint sold you a defective product, and now you're paying to replace a phone you did nothing to break, so that you can continue to access the services (i.e. phone/text/data) that you were going to be paying for while you waited for your phone to come back to you had you decided to send it back to HTC. It may just be me, but I think it's pretty bad business to charge your customers for your own company or the faults of your suppliers.