HTC Touch Pro2 user reviews (T-Mobile)

4.0 stars

"BEST DISPLAY, BEST KEYBOARD EVER. WELL THOUGHT OF." on August 12, 2009 by windooor7

Pros: They gave apple that, POINT 1 larger display. major issues were fully adressed, display, and input. the most important parts of any computer instance.

Cons: a few standards were omitted for no reason. 3.5 jack, not a big deal. its a "business phone". the weight is ok for now. everything , is still struggling trying to lose weight.. storage, its okey.

Summary: This is their second gen. So, i still feel that, it should be taken that way. not compared to the third gen iphone. i belive, they will get there with the third gen phone. all they will need to do, is drop the weight and add 3.5 jack .
They did not compromise on major items. display,input and design good work.

0.5 stars

"Worst phone I have ever owned" on December 4, 2010 by xtree78

Pros: qwerty keyboard was great. Nothing else I liked about this phone

Cons: So much wrong. GPS did not triangulate so it was useless. Never could figure out how to upload a photo to facebook. More times than not the internet didn't work. Horrible design features for texting. Very hard to see an attachment.

Summary: There is in my opinion and I am having HTC investigate this that there is a design flaw in the case around the screen. I owned 2 of these phones in 3 months and thank God Tmobile is finally after hours of begging they are getting out of this phone. The sad part is this phone could have been great if there had been more thought into it. The phone is way too complicated. It is my first attempt at a windows mobile phone and after this phone I will never purchase another. The GPS never worked for me it would always put me at the actual cell tower and not where I was at. There is a what I think a design flaw that somebody needs to look into. After a few weeks I dropped my phone dinked a corner on it. Well about 2 weeks later 2 cracks showed up on the top and bottom of the screen portion of the case which according to Tmobile voids the warranty. So I called insurance and paid my $130 copay and got another one. 3 weeks later there are cracks again IN THE SAME PLACEs!!! Did some looking around and started thinkking about it and these cracks are at weak points in the case design and these cracks are what I beleive caused by stress of the screen being pushed on while I was using the qwerty. I wonder how many other people are like me that thought I cause this by dropping and paid mopney for another phone when it could potentially be a design flaw and not physical damage? If this is the case there is lots of money that needs to be recovered as I know for sure I want my money back. I would advise anyone to stay far away from this phone which Tmobile no longer carries which I am sure there is a reason for that.

2.5 stars

"Not worth it" on October 4, 2010 by Blizz2006

Pros: Best keyboard I have ever used, Great battery life, nice web browser when it is not frozen

Cons: Constant freezes, Poor reception, Bad speakerphone, No flash

1.5 stars

"Pain in the neck, sluggish doorstop of a phone" on August 16, 2010 by lyrkerabove

Pros: Sleek design. Mp3s can be used as ringtones.

Cons: Sluggish software. Constant freezing up of screen. Hiccuping click on calls. Random software foul-ups and misdirects. Slow internet. Shoddy performance. Overpriced. Drops calls.

Summary: This is the worst phone I've owned, hands down, and I've owned a lot of cellphones in my time. In the 4 months I've had it I've had to get a new one sent to me (to the tune of $130 and that's with a warranty) because the software kept messing up. I'd hoped the problems were just with that one device but this new one isn't any better. In addition to experiencing sluggish internet and slow-to-load programs, the HTC Touch Pro2 freezes up constantly. It also 'hiccups' on some calls, inserting a clicking noise that makes it hard to hear what's being said. Any outside noise will interfere with the call quality as well, cutting off the sound you hear. Even a cough while on a call will result in this brief dead air, on a phone that's never been dropped or mishandled.

Three people in my family own this same device (we got them at the same time) and everyone's had the same problems. Some other strange behavior we've all noticed is how sometimes the device opens random programs for no reason, sometimes when you're in the middle of a call. Just yesterday I went to answer my phone and when I pushed the green 'answer' button (not the screen, the actual button) it disconnected the incoming call and threw me over into a Global Clock screen I'd never seen before and didn't even know I had.

Today took the cake though. I hung up my phone (again, using the button) and the whole phone went black. It wouldn't respond to the Power button or the other external buttons. Touching the screen did nothing. I set it down and waited -- sometimes waiting would solve the freezing screen issue. It blipped a couple of times, the sound it makes when you're touching a contact in the contact screen, but nothing showed on the screen. I tried pushing and holding the hang-up button, which got it to vibrate once and then nothing else. I finally used my stylus and pressed the little red Reset button. That brought it back online but it wanted me to set my timezone. I did so, fearing that all of my info was lost. When the screen came up though it had all of my stuff still. So why did it forget my timezone?

Another issue that's getting more troublesome is how it seems to be sending calls off into dead space. I tried calling my spouse a couple of weeks ago and even though he was right upstairs his phone didn't ring. I heard the ringing sound and finally was kicked over to his voicemail but when I went upstairs to find out why he hadn't answered, he said his phone hadn't rung. Checking his phone - which was in his hand - the screen didn't even say he'd missed a call. The same thing happened in reverse just 2 days ago: He tried calling me twice and it not only didn't ring on my phone, my phone didn't show any calls missed. I'm now wondering how many calls I've missed lately.

About the only good thing I can say about this phone is that it lets you use your own mp3s as ringtones, which means you can set super-customized rings for anyone on your call list. Learning how to do it is a major pain but once you've got it down, you can set just about any sound as a ringtone - from voice recordings to your favorite song. But that's a small consolation for the otherwise low quality of this device. If you're considering purchasing one of these phones, do yourself a big favor and look at another phone. ANY other phone. This one will only disappoint and give you headaches of the annoyed kind.