"They made it even worse"1.0 starson by devellis
Pros: Nice screen, 4G LTE
Cons: Support is abysmal. Start-up is slow.
Summary: Service is my main complaint. I sent this to service when the mic stopped working. It took more than a week after it had arrived at the service depot (with Fedex confirmation) for them to acknowledge receipt (when I called, at the suggestion of the online chat rep). The online service update site was completely worthless. It took about 3 weeks to get the phone back. The mic was fixed, but it no longer made or received calls! Yes, they fixed a small problem and, in the process, killed the "phone" part of the device.
What's worse, repeated calls got promises that they would find where the phone (which wasn't in their system anywhere) had wound up and would let me know. These promises weren't kept. At one point, I did get a call, to tell me the phone was fixed and give me a tracking number. Great! But then I got a call back telling me to ignore that tracking number. Meanwhile, online service tracking still said they were waiting for me to ship them the phone (which Fedex indicated had arrived there more than a week earlier).
This may be the worst experience I've ever had with a company. As I type this, I'm getting ready to send the phone back in for the second time, to get them to fix the damage they caused the first time. I'm not at all pleased with LG.