"Was nice until....."1.5 starson by brownsteel2595
Pros: Sharp graphics on screen. Type is very clear and easy to read. HD video is outstanding. Phone quality is good. Apps, apps and more apps. Customization is great.
Cons: Poor construction of front screen area allows miniscule amounts of liquid into the screen thus rendering the device useless. Motorola warranty proceedures.
Summary: I loved this phone from the end of June until the beginning of December. The video quality was outstanding and was great to have when chronicaling the activities of an active 5 year old. The voice quallity of phone calls recieved was also outstanding. The speed of surfing the internet was impressive. The only flaws with phone calling were occasional dropped calls. I'm not sure if it is the carrier, the other call recipient or the Atrix. I love the Apps and the customization of the phone. Coming from the controlled world of an iPhone to the seemingly uncontrolled world of Droid and Atrix was a giant leap forward.Motorola repaired the product and returned it fairly quickly. Their call center customer service is poor to fair at best. Outsourcing at its finest. Though I'm still not happy with what happened Motorola did back their product and warranty where the carrier AT&T would not.
Now the bad. I had an unfortunate and unforseen event take place a week ago. While transporting the phone in a lunch bag a SMALL amount of milk leaked from a bowl and when I opened the lunch bag I found FOUR drops of milk on the screen. The phone was in a hard shell case and had an Invisashield screen protector. I wiped down the screen and turned on the phone when what to my wondering eyes did appear was a screen which looked as though it had been immersed in liquid and was washed our. I powerd down the phone and immediately removed the back cover. No liquid in back and no sign of liquid damage on the white detector. I reassembeld the phone and powered it up again. No change. I took it to an AT&T store and was advised to stick the phone in a bag of rice for two days to get the moisture out. I did this and it made it worse. I went to the storw again after contacting AT&T Customer Dis-service and was told this was a warranty issue. The store gave me numbers to call. After one and one half hours of bantering back and forth and being placed on hold with AT&T I was finally able to speak to a Motorola call center individual who barely spoke or understood English. After another 20 minutes or so I was advised that I could send the phone back to have Motorola inspect it but that it would likely be returned in the same condition in which it arrived. Needless to say I am less than pleased.
The bottom line is that the phone screen and front panel design is such that any liquid hitting the screen; water, rain drops or such can penetrate to under the screen through the microphone. camera lens or screen edges and render the display useless. This would seem to be an obvious manufacturing defect which was alluded to by AT&T and vaguely by Motorola. There is no foreseeable way that a consumer can protect the screen from this defect other than not use the phone in an environment where humidity, precipitation or such are prevalent or likely. So for all the potential this device offers it appears to be too fragile to be depended on for everyday or outdoor use. Beware!
Updated on Dec 22, 2011
The Atrix is so much nicer than the iPhone; faster, sharper graphics and in general a better user experience that it felt good to mothball the iPhone and again turn it into an ipod for my son to play games on.