"Don't buy this phone until Motorola addresses issues"1.0 starson by draythomp
Pros: Long Battery Life
Really sharp display
Software works well
Did I mention long battery life
Cons: Screen breaks for essentially no reason
Warranty too restrictive
Summary: I've had a RAZR MAXX since the first day I could get it. It worked really well and I thought I had found the perfect phone. This good fortune was short lived. I picked it up from the table where it spends 90% of its time hooked to a charger and communicating over bluetooth, took it outside to take a picture and the screen was broken. There was a crack straight down the middle of the screen. Notice, I didn't say anything about dropping it. The Motorola warranty excludes all physical damage and so does the Verizon warranty. The insurance company didn't care, they just replace phones.
I even took it to a Verizon store. The salesman didn't see any reason for the screen to break, but while we were playing with it, it cracked again, this time in a different place horizontally. These phones are advertised with Kevlar, Gorilla glass and other features that lead you to believe that it is tough. This is simply not true.
When you talk to either Verizon or Motorola they claim there is no record of this kind of problem. Of course there isn't, they claim physical damage and let themselves off the hook regardless of the facts. Before you get one, check out the web for cracked screen problem; you'll see what I mean.