"These phones have a serious defect that is not fixed."0.5 starson by glenmm
Pros: With all the problems I've encountered there's nothing good I can say about this.
Cons: Alarm & calendar features don't work and Motorola and Sprint both pretend it's fixed with 'resetting'. They won't admit they're selling defective phones to customers.
Summary: Alarms & calendars features won't repeat as they're supposed to so they have to be entered each time and then it's iffy on whether or not they go off. Customer service is just a joke because both Motorola and Sprint know the phones are faulty and yet they sell them without notifying the customer that the phones are defective. Then they pretend that 'resetting' the phone is going to fix it.
The customer service supervisor at Sprint said she could get me a new phone because they have a policy of allowing the customer to get up to three in the calendar year following purchase but she didn't want to do that because she wanted me to save 'that' for more serious issues.
When I said send me a new phone anyway she then said that doing so wouldn't fix my problem so she wouldn't send one out. I said 'well if that won't fix my problem then that tells me that you know all of these phones are defective and that you're just cheating everyone by not telling them and running us all around with this useless 'customer service'. I then insisted again that she send me a new phone since obviously I have the right to up to three new ones according to her and she reneged on her previous statement and refused again to do so. But she did say that my comments would go into 'the file' and be sent to 'corporate'. I'm still waiting.