"T-Mobile Wi-Fi calling NOT reliable for anything over 5 minutes"2.0 starson by edubz123
Pros: Integrates nicely with my new car (Infiniti G37)
Cons: Will never again try Wi-Fi calling because of this phone!
Summary: The phone itself is ok.
But I was super-excited about the Wi-Fi calling ability of this phone. I even cancelled my old-school AT&T analog land line before the phone arrived! BIG MISTAKE.
For the past 3 months I have been struggling with: 1. dropped calls (so annoying) 2. static/noisy calls and 3. not connecting to the network efficiently.
My wife and I are so sick of T-Mobile's HotSpot@HOME service that we are cancelling and sending back their router. I tried calling tech support on 3 different occasions and NONE of their suggestions helped ("Try a different channel", "Place the router away from lighting", "Place it away from your computer", etc). I live in a high-rise apartment building and most of my other neighbors have wireless networks so I suspected interference (although my laptop always worked fine!), but again, there was nothing I could do or T-Mobile could suggest to make this a painless technology. The problem was not signal strength of the router (always had FULL bars showing on the phone) but the interruptions and drops.
I feel totally ripped off and I wasted lots of time & money on this false promise. My wife is a medical doctor and often has to make phone calls to patients for 10-15+ minutes. I cannot count how many times this stupid phone and the Linksys Router they provided disconnected half-way through the call (sometimes even 3 times in a row during the SAME call!). Their support engineers are pretty useless and all swear that they use this at their own homes without any of the problems I encountered right out of the box. They're all liars or really good salesmen (oxymoron?), not real engineers.
I usually don't write reviews on products (too lazy) but I had such a bad experience with this phone and the T-Mobile HotSpot@Home technology that it would be a sin for me not to warn the rest of the CNET community.
YOU HAVE BEEN WARNED!