"If you want a phone with reception-wait a few months."1.0 starson by gadpro
Pros: Lightweight, excellent pda, nice upgrade from treo 600.
Cons: As a phone it gets lousy reception or frequent dropped calls.
Summary: The day the TREO was released with Verizon I purchased the phone. Immediately I noticed poor reception, usually 1 or 2 bars where I had full signal with my LG6100. The first call I made was dropped, and about 1/2 of all calls thereafter dropped. Again, almost half of all calls were dropped!
The reception is not strong, or will go from 4 bars to no service randomly. On one 2 hour call where there has always been full signal, the call was dropped 9 times with the client. Having no landline to switch to I had to keep calling back. Very bad for business, thankfully they were very patient.
As a phone, it is extremely unreliable.
Tech support suggested the phone had a manufacturers defect and recommended I swap it during my 15 day worry free guarantee. The new phone had the exact same problems. I made many more calls and tried all the suggestions from tech support and still had the same issue. I was called back a week later from a Verizon rep and was told that they had run tests in my area and spoken with employees who had been using the phone prior to the release and no one had given the same feedback as I had.
I thought that was odd since I spoke with other individuals who owned the 650 who had expressed the same problems, some of CNET’s customer feedback had the same problems, and a couple Verizon employees I spoke with had the same problem! When I went to return it the 2nd time I was told Verizon together with Palm are aware of the problem and have held the inventory of 650’s and are doing software updates with them before they are sent out for purchase. I was also told to go to palmone.com and get the updates for my phone there. I checked the website out and there are no updates for Verizon customers at this time. I went back to the store again, returned the phone, and have gone back to my LG.
I probably will purchase it again but not until all necessary updates are done…it could be 1, 2, 3 months or more until all the kinks are worked out. In the meantime I need a phone that is reliable and actually works. I recommend any who are interested in purchasing it wait a few months.Updated
http://www.palm.com/us/support/treo/treo650verizon/ has a at least one update for Verizon TREO 650 customers. Hope there are more to come!