"PLEASE, DON’T BUY THIS PRODUCT!"0.5 starson by Alberto700
Pros: Good looking. Just that.
Cons: Defective product. It has a concealed bug. The internet browser turns slow, plus, the Sprint TV does not works after 3 months. Palm and Sprint are not honoring the written waranty.
Summary: PLEASE, DON’T BUY THIS PRODUCT! It’s seems there is a conspiracy between Palm and Sprint to defraud the consumers stealing millions, concealing a manufacturing defect.
Here is my short story. On May, 2007 I bought one of these phones, after using a 650 during 3 years, without problems.
Surprisingly, 3 months later, on August, 2007, the internet browser of the phone turned very slow, plus, the Sprint TV service did not work anymore.
As consequence of that, after dealing during a week with customer service and the technical departments from both companies, I discovered that any of them want to honor the one year written warranty.
When I ask a replacement or repair service both companies try to bypass the other keeping me in a limbo.
Despite the fact that the product comes with a written warranty, when you ask the service calling Palm at 877-426-3777 or via its website, Palm indicates that “they cannot handle repairs for Sprint branded Treo Smartphones”.
It’s seems Sprint is not helping the consumers in order to obligate them to pay a third party equipment insurance and/or buy a new phone. Actually my legal counselors are studying what will be the next chapter in this saga. GOOD LUCK!