Version: 2008
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Pantech PN-820 (Verizon Wireless)

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Full user review

  • 6 out of 7 people found this review helpful

    1.5 stars

    "phone/software needs some big fixes"

    by windsorhollow on April 6, 2007

    Pros: see opinion below

    Cons: see opinion below

    Summary: I really want to like this phone, but there are too many nuisances/bugs that make for an unpleasureable experience. I am pretty sure I will return it to Verizon. I have been long waiting for a compact phone that has full featured contacts and calendar so that I can sync to Microsoft outlook. All the other PDA's that are out there are too bulky. So when I saw this unit I was like... "ahh finally". Anyway, I read some reviews on this site before I bought the phone, and was psyched at what was being said... However, after using this phone for a few weeks, I wonder if the previous reviewers were a little star stuck initially. So here are my issues....

    CONS-

    -No ability to adjust keypad light time. It times out waaay too quickly.

    - The extremely thin Battery that came with this phone only lasts 1/2 a day!! the specs on this battery are inaccurate. I average about 10 text messages a day, and 5 short phone calls. This is unacceptable!!

    -When the phone shuts down because of the battery being low, it looses the current date and time and defaults to 2006 until I hook it up and synchronize to my old WINXP desktop via the supplied USB cable. Not good!!

    -No software support for VISTA via "SYNC CENTER". My new HP laptop came with VISTA, and MICROSOFT replaced "activesync" with "sync center". Activesync is not supported in VISTA. What to do now??

    -Software menus are not organized well... it takes too many steps to access some frequently used features. UTSTAR which wrote the software for Pantech, needs to go back to the drawing board here and focus on usability. I loved the way my old LG phones operating system was designed!! Hey UTSTAR!! How about a "focus group" or some "beta testers"???

    - Ringer is not very loud. Calls are easily missed.

    - The camera is basically unusable!! If you snap a photo, the image that is frozen on the screen, is not the one that is saved!! The image that is captured is about two seconds delayed. Why is this??

    - I wanted to get stereo Bluetooth headset to use it as a MP3 player, but a lot of reviewers seem to have problems getting Bluetooth to work with this unit. Oh, well?

    PROS-

    -nice looking
    - bright screen
    -compact size

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    Reply to this review

  • 2 replies to this review
  • reply by: chuckle595 on May 15, 2007

    The battery life is much longer then stated. I've gone several days without charging and that includes multiple phones calls each day.

  • reply by: JoeSchmoe007 on April 21, 2007

    This 3 star rating is really undeserved. There are solutions for some of your problems that you just haven't found. My rating for this phone is 8.

    1) I agree about keypad backlight being too short and inability to adjust it.

    2) Battery - something doesn't seem right. My battery easily lasts 2 days with this kind of usage. It could be a bad battery or an application you installed that runs constantly.

    3) Regarding current time being lost - go to Settings/Clock & Alarm/Network Time. Set status to Active (default value is Inactive). This will make your phone synchronize time with Verizon periodically. After you do this make sure to disable time sync in "Tools/Options/Settings" in ActiveSync application on your PC

    4) Vista software is available as free download from Microsoft, it's called "Windows Mobile Device Center 6 for Windows Vista"

    5) Software and menues not organized well - I can somewhat agree but you have to remember that OS was developed by Microsoft. Phone maker can't deviate much because it will not be compatible with Windows Mobile.

    6) Ringer not loud - it took me 5 minutes to find free ringer that is more than loud enough

    7) I agree about the camera, but I personally don't care about it.

    8) I can't comment on BT Headset but I successfully connected it with BT GPS receiver.

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