"Biggest Disappointing Rip-Off EVER!!"0.5 starson by Consumer4truth1
Pros: Has a wide-array of user features, apps, capabilities.
Cons: The battery life is HORRIBLE, The MetroPCS network and customer service are remarkably horrible, I spent $347 for a new phone and service. This is about $100 more than the latest iPhone through AT&T or Verizon.
Summary: The purpose of writing this review is to get the REAL TRUTH out there!! When shopping for new phone service, I went to MetroPCS because I thought I'd get a deal and save money (I was wrong). I asked about the battery life for the Samsung Galaxy Attain phone, and was told that it would last all day with minimal text and phone use. After purchasing this phone with the unlimited MetroPCS service, I immediately ran into technical issues while setting up my phone and e-mail accounts. When I call customer support I had to jump through hoops just to get a real person, and when I did they barely spoke English and offered no help. My first day of regular usage consisted of taking the phone off the charger at 10:00am, not using the phone at all with it on standby until my lunch break at 4:30pm, and by this time the battery was dead. I thought surely this was a phone defect and not a regular occurance. I checked forums that all said positive stuff about the phone and dismissed any problems. I tried apps to increase the battery life, and anything else I could think of. However, The phone wouldn't even hold a charge in standby for 6hrs. When I took the phone back to the dealer, he was reluctant to return the phone because it had over 2 hours of talk time already, which was impossible for the amount I used it. I explained the problem and he told me my only choice was to take it to a corporate store to get a replacement. When I went to the corporate store I started to explain my problem to the rep. and before I could finish she knew exactly what phone model I was referring to as if this were a regular issue. She told me that even if she replaced the phone I'd still have the problem because the 4G LTE network (that you can't turn off) drains the battery so quick. The only option she offered me was to buy 2 additional batteries to keep as backup, explaining that the other rep. does the same for her phone. I felt like I was lied to by the dealer to get a sale, however, upon reflection I think he may have just told me what he thought was right. After a huge fuss and an unrelenting ambition I returned the phone and got my money back. I then went straight to the AT&T store and purchased a new 4Gs 16gb iPhone for $100 less than the Samsung Galaxy Attain phone & service. My battery lasts all day and then some, and I've had no problems with service. Why ANYONE would EVER purchase the Samsung Galaxy Attain 4G phone is far beyond comprehension. Even the most basic of functions on this phone are only accessible with a charger nearby. Bottom-Line - The phone is no good if you can't use it for what you need. WORST PHONE EVER!!