"Good phone, but lookout for hidden charges."4.0 starson by gtmcl
Pros: I purchased four of these phones directly from Sprint. Everyone is enjoying their phones. Good feature set and battery life.
Cons: Beware of Sprint's hidden charges. Two months after my purchase, I got hit with a "premium data charge". This was never disclosed at the time of purchase. I already had the "Everything Data" plan, but now they want $10 more per month per phone.
Summary: In my opinion, Sprint is not trustworthy and I got scammed. I'll be looking for others to join is a class-action lawsuit as Sprint is unwilling to admit that their business practices are shady, at best. Why would I have a $10 per phone, per month "premium data" charge on an unlimited plan? I guess unlimited isn't truly unlimited as advertised. So, you'll have premium charges for every smartphone on the slowest network out there.
I did call Sprint and was transferred three times before being told a supervisor would call me back. After two days, I sent them an email and finally had my call returned the third day. All of that for them to have no explanation for why the charges were not disclosed at the time of purchase. They were basically unwilling to do anything.
I will never be a Sprint customer again. I feel they have breached our contract and it should be vacated immediately.
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