Samsung Intercept (gray steel, Sprint)

Pros: Unfortunately my experience with this phone was horrible.

Cons: Very sluggish, touch screen does is not responsive, drops calls - especially while call waiting, data stops working, cannot toggle when keyboard is open. Overall very slow.

Summary: THIS IS A TERRIBLE PHONE AND SPRINT WILL NOT ADMIT ANY PROBLEMS WITH THE DEVICE. IF YOU HAVE IT I RECOMMEND RETURNING IT WITHIN THE 30 DAY WARRANTY PERIOD! I am on my third Intercept and still having problems. Phone is very sluggish, drops calls especially when receiving call waiting then phone freezes for 30 seconds or more. Data stops working very frequently and phone has to be rebooted. Sprint denies any problems with the phone. The mistake I made was replacing it with another intercept in my 30 day warranty period. Silly me to think that maybe I got a bad phone, but the next one was bad too. When I went to the Sprint store with my second bad phone they admitted the phone had a software problem, but it was not something they could fix. They sent me a refurbished phone because I was past my 30 days (only by a few days). After receiving the third and now refurbished phone I began having the same issues, I took the third phone into the Sprint store and they did a hard reset and said that should fix the phone. The phone still has issues. The two main problems are dropping calls (especially when a call is coming in) and losing the data throughout the day at which point the phone has to be rebooted. Now the only options Sprint offers involves me spending more money for another phone and extending my contract for two years. I pleaded with Sprint for hours and hours over the phone and through e-mail to help me get the phone replaced. I was not asking for a free phone or for them to replace the phone at no costs. I simply wanted a credit for my phone and to be able to purchase a replacement phone at the contract renewal price. I used my husband's upgrade, so I only have one year left on my contract. They would only allow me to buy a downgraded phone (with no credit on the Intercept) or they said I could pay $105 to buy out my contract and then purchase a phone at the 2-year contract price. After over 10 years as a Sprint customer, I canceled my service. I have never had such a bad experience in my life. Do not buy this phone you will be sorry!