"Poor call quality, took it back"1.5 starson by MikeS8727
Pros: Slim design is pocket-friendly, bright readable screen, sleek layout
Cons: Poor call quality, low headset volume
Summary: Bottom Line: I would not give this phone a second look, even if it is a “free” upgrade. Poor call quality is so prevalent that we considered them unusable for serious business application.
My wife and I “upgraded” from our previous Samsung phones after a solid three years of abuse. The previous phones were nothing special, but they served our needs: making phone calls from nearly anywhere in the country and composing the occasional text message. We would have thought that this phone would have been a great upgrade, and it was feature-wise. However, with all of the features, the engineers somehow missed that a modern cell phone should first excel at its core function: making clear phone calls. The signal itself seems fine, but words tend to “short out” for a lack of a better description – essentially the person speaking on the phone tends to have substantial portions of their speak cut out in segments that are short enough to not completely seems to lose reception, but enough that it makes conversations unintelligible. My initial inclination would have been that I simply received a defective phone, except that my wife had the exact same problems. We used them for about two weeks solid and the poor performance was consistent: I use mine for occasional business and personal calls, while my wife is on hers for hours a day returning sales calls. We took them both back and exchanged them for simple Motorola V557’s – nothing very cutting edge and quite brick-like compared to the C417, but they already sound amazingly better.
I’m very disappointed with the Samsung C417. Frankly, we really liked the design, but the old-school Nokia phones that we had in 2000 and later in 2002 made better phone calls than this. I wouldn’t have bought a Samsung at all except that we inadvertently ended up with some in 2004 and were surprised at how much we liked them. Samsung needs to get back to the basics here – make it a device that makes quality phone calls first, and then work on everything else.
For what it is worth, my boss also has the same phone and shares a very similar opinion.
As a side-note, it’s worth mentioning that both Samsung models that I have had exhibited a low volume for the hands-free sets (non-blue tooth, wired versions). I’ve tried many, and eventually bought a model specific Samsung headset, but overall the max volume is almost too low to use while driving. My old Nokias, an even older Ericsson, and our new Motorolas have had much higher volume capabilities while using a hands-free set than either of the Samsungs I have used.