"Sprint Yes Nextel No"1.5 starson by notnowjohn
Pros: Free Incoming calls, good variety of plans; customer service; the dump button
Cons: Nextel coverage areas, nextel customer service; handset reliability
Summary: I signed up with Sprint in 97, the first year they offered PCS coverage in Philadelphia. I was attracted to the $75 for 1500 minute plan they were offering at the time and I was a satisfied customer ever since. Then last year I decided to give Nextel a try. They offered free incoming minutes, which I later found out the PCS side could offer and they multiple business lines, plus the direct connect which at 1st seemed useful and now I hardly use at all. I also assumed that since Nextel was a part of Sprint everything else would pretty much the same. Was I ever wrong. From the first day I had the phone until current, my Nextel experience has been a nightmare. More drop calls than I can count, poor reception in and around Philadelphia, poor voice quality from the incoming calls and finally complete service shut down. I tried to resolve these issues with Nextel to no avail. No credit for dropped calls, which Sprint PCS will give up to a $5.00 credit per month. I tried to switch back to Sprint and they would only offer me a 2 year plan and no credit for the phone. Even though I would remind them I was a 10 year customer that didn't matter. My contract is up at the end of this month and unfortunately I am going to drop them like a bad habit. Verizon or T-Mobile are the carriers I am considering. To to sum it up if you are considering Sprint make sure you are getting the PCS side, not Nextel.