Entered CNET Catalog: 06/26/2008
SKU: SERVTMOBILEHOME
Manufacturer: T-Mobile USA
Product summary
The good: T-Mobile @Home is easy to set up and use, plus it can be used with any touch-tone phone. You can also add up to two different phone lines per router.
The bad: You need to purchase a special router from T-Mobile for it to work, and there's a very slight hiss and delay in call quality.
The bottom line: T-Mobile @Home is an affordable and easy way to add VoIP service to a regular home telephone.
Editors' review
- Editors' Rating: 8.0
- Editors' Choice: No
- Reviewed on: 06/26/2008
When T-Mobile introduced its HotSpot @Home service last year, we praised it for finally freeing us from the tyranny of the landline. The service lets you make and receive calls via Wi-Fi (as long as you have a compatible cell phone) in addition to the regular cell phone network. Therefore, you could just make calls for "free" (there's a monthly fee) as long as you're within range of a Wi-Fi signal.
But T-Mobile received complaints that people still were not ready to give up their landlines. The idea of one central home telephone is still a strong one, and using a cell phone when chatting at home is not something a lot of people wanted to adopt. With that, T-Mobile developed a VoIP solution aptly called T-Mobile @Home. All you need is a special router from T-Mobile, a broadband connection, and a regular touch-tone phone. Put it all together, and you're done. Of course, you can also use this router for the HotSpot @Home service mentioned earlier. The router is priced at $149.99, but you can get it for $49.99 with a two-year service agreement. The @Home service will cost you $10 a month on top of your existing wireless plan.
The router we tested was a Linksys router specially configured for T-Mobile. It has four Ethernet jacks and two RJ-11 phone jacks on the back, plus an array of green and blue LEDs on the front. Setting it up is the same as setting up any other wireless router, save for one difference: You need to install a SIM card. Open up a compartment in the back, and you'll find two SIM card slots--this means the router can support up to two separate phone lines. The SIM card slot marked Line 1 corresponds to the Phone 1 jack, and the Line 2 slot corresponds to the Phone 2 jack. So if you insert a SIM card in Line 1, you should connect your home phone to the Phone 1 jack.
After installing the SIM card, connect your broadband modem to the router and then connect the router to your computer like normal. From there you can attach your touch-tone phone to the router via one of the two phone jacks. When powered up, the green LEDs should then start flashing, while the blue LED indicates that a phone has been connected. You can now start using the phone straight away. If you wish to change any security settings, you can do so via the computer's Web browser. The entire process took probably less than five minutes.
Making calls feels just like making calls on any other phone. Call quality is comparable to landline, though we did experience a very slight delay at certain times, and a bit of hiss when we moved the cordless phone a little too far from the base. Otherwise, call quality is excellent. Also, the router's blue LED will flash if you have voice mail, which is a nice bonus indicator.
As part of the @Home plan, you get unlimited nationwide long-distance, caller ID, voice mail, call waiting, three-way conferencing, and more, all for only $10 a month. Another nice feature is that you can use ringback tones, or "CallerTunes," which you can't do on regular landline phones. We were provided a VTech cordless phone to test out the service, but it is completely optional--you can use the router with any touch-tone phone. If you do wish to get the VTech phone (which we actually quite liked), it's about $59.99.
Overall, we were very pleased with the experience. Call quality is excellent, setup is easy, and the low monthly fee certainly beats regular landline prices. We're still a little wary of advising people to give up landline service altogether in case of power outages or emergencies, but T-Mobile's @Home service definitely provides a very persuasive argument to ditch the old phone company.
User opinions
Select a User Opinion to view: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33out of 33 user reviews
best voip like service yet
Pros: service is 99 percent reliable. easy setup. makes wife happy to keep landline (needed because cell mins get burned up with her talking to he mother,over 500 mins a month and @home has unlimited mins.)
Cons: linksys wireless router sucks, had to rma after 6 months. 2 one sucked after a month. cant use their router to controll address on network,have to use it as a phone adapter only and setup your existing router to handle network functions.
out of 33 user reviews
Getting this up and running has been a nightmare
Pros: Good price, very good sound quality.
Cons: -Doesn't work with normal DSL with a phone line associated with it (even if phone co. is different than ISP).
-I was told I could use my same phones. No.
-Wasn't easy for me to set up, and I already had a wireless network and work in a tech job.
out of 33 user reviews
Great service, unbeatable price
Pros: $10 a month added to my existing family plan, phone quality is outstanding, free long distance and since most of my call are to home and my wife's cell, the minutes are all free. I was also able to use my existing phones.
Cons: 2 year contract
out of 33 user reviews
From Vonage (after three happy years) to T-mobile @home
Pros: The service is good. The voice quality is better than Vonage. While I was very happy with Vonage, I am a T-Mobile subscriber and have been very with their cell service. Many of the same basic and mid level features of Vonage.
Cons: Well, if you are not a T-mobile cell user then you are out of luck. Does not support fax or Tivo data calls. Rings the phone in very short rapid burst. No website to control features.
out of 33 user reviews
Long time VOIP user
Pros: Excellent Call quality (Better then Vonage) - I was a 7 yr Vonage customer. Extremely cheap $10/month. Phone adapter/router is free if you negotiate with a T-mobile store. Unlimited long distance.
Cons: Like other VOIP providers or actually the broadband connect (Cable) sometimes it fails. but it has been 98% reliable. Limited features. Locked into a 2yr Contract. Fax service will not work on this VOIP.
out of 33 user reviews
Good service, easy setup
Pros: Setup worked out-of-the box, once we ignored the "Insert this disk" instruction. We plugged a line from the rounter back into the wall to allow other phones to ring at same time, even some 2.4 ghz cordless phones which technic'ly shouldn't work.
Cons: Doesn't support fax use. Challenging for land line to port numbers: not T-Mobile's problem. Short segments (tenth of a second) "skips" from time to time.
Updated on Aug 17, 2009From reading the "cons", I'd suggest finding a store with knowledgeable staff (yes, they do exist) and a manager who cares. They can help streamline the process.
out of 33 user reviews
Okay when and if it works
Pros: Cheap; works with original landline wireless phones.
Cons: Router totally bites and affects the internet across the network. Takes 15 min- 30 min to after reset to come back online. Wireless is spotty. Have to wait 1 more year to get rid of it.
out of 33 user reviews
THE WORST HOME PHONE SERVICE EVER!
Pros: NONE AT ALL. THE PRICE DOESN'T JUSTIFY THE PAIN AND SUFFERING YOU WOULD GO THROUGH USING THIS PRODUCT!
Cons: EVERYTHING SUCKS ABOUT IT...LYING CS REPS, MILITANT CS PRACTICES. BASICALLY EVERYTHING JAGHORSE SAID TO A T
out of 33 user reviews
Horrible! Terrible! Worst!
Pros: It was cheap, but there goes customer service.
Cons: Horrible on calls. My phone stopped working! And hasn't been working for a long time. I've called cutsomer service, but once they help me, it starts working again and stops working after a couple days!
Updated on Jul 23, 2009I agree COMPLETELY!
out of 33 user reviews
STAY AWAY. TERRIBLE, TERRIBLE SERVICE
Pros: Cheap price.
Cons: Cheap means BAD service. Terrible call quality. It will slow down your hi-speed internet. The router is utter crap. The tech support is abysmal.
out of 33 user reviews
Disgusting Customer Service
Pros: Price is Cheap!...yes so goes the customer service
Cons: Horrendous Customer Service!
This is not the first time T-Mobile Customer Service has been unreasonable. I have one previous experience with T-Mobile Flex Customer Service.
So i guess, this is an organization wide problem that they take their customers for granted.
out of 33 user reviews
THE WORST PRODUCT/SERVICE IMAGINABLE
Pros: I GUESS THE FACT THAT IT IS $10.00, BUT IT COST ME DOWN TIME ON THE INTERNET, COST AND MORE HASSLES THAN - NOW THAT I THINK OF IT THERE ARE NO PROS
Cons: No phone service quite often, causes my internet to go down, the WORST customer service, combative, abusive and attempting to be intimidating.
Complained and they told me they never had this problem before - liars. Sent me a new router and the same thing started happening. Now I am livid and I get their executive response team again, but not until I start at the lower levels. Emailed Robert Dotson, heard from the executive response team who were combative and extremely verbally abusive. Executive response person is laughing about the problem and speaking over me. Angela, executive response person tells me they are going to investigate my phone calls - now I laugh, after I got over the shock of what she said - is this like wire tapping? I told her go ahead! Told her not to call me again - I needed someone else. She continued to call me and said she would continue to call me, until I emailed Dotson about harassment. Senior tech calls and said he had the same problem, but he was going to come to my home with yet another router and see what he could do - he never showed. He sent me an email saying the router didn't come in.
When I wanted out of the contract in January I was told it would be $200.00 per line to get out of the contract - I had three. Then a week or so ago they send me a Fed Ex letter they are terminating my service. They did so without giving me time to port numbers or anything, leaving us without any phone service abruptly. No 911 service - nothing. Good thing we didn't have a fire or medical emergency. I have contacted the FCC, BBB, AG and am in the process of small claims suit. Spoke to a couple of attorneys who are already involved in class action suits with T-mobile. It qualifies, since the number of people with the same problems are numerous, if you research it. Unfortunately I did not, before I purchased the service. I just figured it would be like Packet 8 and/or Vonage which I had for years without any real problems. I learned my lesson.
T-mobile is a reprehensible company, with some interesting approaches to customer service. Now I have to spend my time to get back my activation fees, expenses for phones, equipment, etc. I have vowed I will not be the typical American consumer that has become nothing more than a door mat. Go ahead T-Mobile investigate my phone calls!
out of 33 user reviews
Great service, money saving, and quality service
Pros: The price, the ability to work as a dedicated router, easy setup.
Cons: The slight hissy and slight call delay when calls are answered.
out of 33 user reviews
6 months later, still not ready for prime time
Pros: Its cheap - at $10/month its less than many other VOIP solutions. The feature list is adequate, although barely so.
Cons: Unreliable, and customer service ranges from mediocre to atrocious. About once every week or two the service goes down. Sometimes a reboot of the router fixes it, other times its 30+ minutes on the phone to reach and deal with customer service.
This week the issue was a few hours of some kind of network problem where all long distance calls were failing. The worst was when I contacted customer service, they were not trained on that specific problem, and they revert to blaming the problem on my desktop phone.
Lots of negatives compared with other VOIP solutions:
No web interface to manage features, and very limited advanced features. You can call customer service, and spend 10 minutes getting someone to adjust forwarding, but that's about it. No call blocking based on number. No sending voice mails as an email. No simultaneous ring. No computer dialing interface. Will not support sending faxes, even at low speed. No *67 or other caller ID blocking features. Can't see call history until the monthly bill gets generated. Prohibitively expensive international per minute charge, even to Canada.
Lastly, they want a two year commitment for this, and in hindsight I would not sign up for that again.
For the last month I've also been using magicjack, with no service problems, reasonable international charges, seems to send faxes, a few less features, overall a much better deal.
out of 33 user reviews
I LOVE my T-Mobile @home!!!
Pros: $10 month for unlimited calling! Tmo to Tmo calling! Excellent call quality. No need to buy new phones. Voicemail, call waiting, call ID, etc. Did I mention $10 a month? Easy to set up. As always, great customer serv. should you need it.
Cons: There is a set up fee, and the cost of the router. If you lose power or internet, you lose your phone. Not true 911 calling. No fax capability yet. Cannot use with home security system yet. Still have to pay Verizon for DSL. 2yr contract.
I love that I can call other Tmo users, and they don't lose minutes. It's a Tmobile to Tmobile call.
I was paying over $40 month to Verizon for my landline, and didn't even have long distance! Now I've got it all! What I wouldn't give to say goodbye to Verizon completely. Sadly they're the only game in town for high speed internet. BTW, you'll have to switch over to Dry Loop DSL w/Verizon...but don't let them charge you extra for it! And be prepared for headaches throughout that process. Not the brightest stars in the sky.
But enough about Verisuck. You wanna know if you should get this service, right? Some things to consider...
It is not true 911. You have to contact Tmo, and give them your living address so you will be sent to your local agency, or what have you.
If you lose power or your internet, you lose your home phone. However, you could always get a backup power supply, and you surely have a cell phone with Tmo. You can also keep a basic land line...there are several options that run between $7-16 generally.
No faxing capability yet. And it won't work with a home security system. They claim they're working on both those issues. But again, you can keep a basic land line for that. And there's always online faxing.
I only mention these things, because they are things everyone should consider before going VOIP. To me, they're not a big deal. But to others, they might be.
Something else I've noticed lately, is that my DISH receiver keeps dialing out. This is not a Tmo issue, but rather a DISH issue. And a lot of VOIP users seem to be having it. Still looking around for a solution. I don't get charged for the calls, but they are constant, and my bill is several pages long now. But, considering DISH didn't seem to support VOIP a year or so ago, it's a small price to pay.
Onto the good things. Sound quality on my end is just as good as my land line was. And I've asked several people if they could tell any difference. All of them said they couldn't. No tinny sound on either end. My parents live about a block away, and still have Verizon landline. They have constant static on their phones. So, my $10 a month VOIP actually has better quality than they're pricey landline.
The caller ID is true caller ID. I've heard that other VOIP systems have issues with this feature. Not so with Tmo.
If you're worried about not having enough phones, since you only have one jack...just buy a splitter, and use multi-phone systems. I found a five way phone splitter at Big Lots, and ran my own lines throughout the house. I have 4 lines plugged into the splitter, making a total of of 8 phones. Works perfectly.
One of my phone systems is the one they sell at Tmo. I got it off ebay. It's no better than any of my other phones, but the voicemail indicator is a nice little feature. I must say though, that (on those phones) I do notice an echo for the first few seconds of a connected call. But it's only a few seconds.
I know the 2yr contract sound scary if you're trying VOIP for the first time. But I decided that for $10 a month, I could always go back to a landline and just pay Tmo the monthly fees until my contract was up. It's $120yr...we spend that much for a few months of gas these days. And, you still have your 30days of trial. You can send it all back if you don't like it.
I highly recommend this offer from Tmo. If you're thinking about it...DO it. You'll be glad you did. You just can't beat the price. The call quality is great. And I'd sooo much rather deal with Tmo's customer service than Verizon's. Be prepared for the first bill, just like upgrading a cell phone or adding a new line. But the loss of landlline bills will make up for it rather quickly! THANK YOU T-MO!
out of 33 user reviews
Goodbye Verizon!
Pros: Easy set up, Attractive, Only $10 per month, Able to connect my Uniden 5.8Ghz phones.
Cons: $35 activation fee, 2 year contract. Not fax capable.
I had an on going issue with Verizon and their customer service made me feel like dirt. I dropped their DSL service for cable and since I already had a t-mobile cell account, I opted for the @ home service. My verizon plan was $49.99 per month. My t-mobile @ home service is $9.99 per month. If you factor in the $39.99 cost of the HiPort and the $35 activation fee, This service will pay for itself in less than 2 months ans I'll save almost $500 a year.
I said it before and I'll say it again. GOODBYE VERIZON!!!
out of 33 user reviews
Worked great - no hassles thus far
Pros: $10 - a deal. I recieved great line quality with an ATT 5.8ghz digital phone over 6Mb cable modem connection. Hooked it up, and it worked out of the box, no issues.
Cons: $50 router/2yr contract and T-Mobile's website is a pain to navigate and unstable, though it is getting better over time.
out of 33 user reviews
Excellent VOIP for the $, excellent customer service
Pros: EZ setup, reliable adaptor (with 1.09 firmware), pretty good call quality cheaper than most.
Cons: Faxing does not work at this time. No automatic firmware updates and little update information from T-Mo....pleanty of support info and downloads from Linksys. Unit is bulky compared to other Voip carrier adaptors. Other con is a 2 yr. agreement.
Deceided to try T-Mo VOIP and I feel they have the best blend of call quality, customer service, and excellent pricing with no hidden charges. The setup was a cinch, even with an existing wifi-router in front of the adpator. I have never had an easier VOIP install to be honest.
If you are reading this T-Mobile...here is my wishlist:
1) PLEASE ENABLE FAXING---some folks out in the world still love faxing
2) Pre-paid annual plans
3) Control panel for advanced users---to enable call rollover, call hunt (i.e. call your house, then rollover to your mobile, then rollover to your office,), call similtaneous ring (i.e. call your house, but it rings to mobile, office, office 2 at the same time),
4) FAX to E-mail account
Put these features in and you will have lots of t-mo fans who will be loyal and give 5 star ratings.
out of 33 user reviews
Great Service, Exellent Value
Pros: Inexpensive alternative to other VOIP's and standard home telephone service. Includes voice mail, call forwarding, caller ID, etc.. Wireless router/firewall increases network security. No long distance within the U.S. Again, price is unbeatable.
Cons: Requires you to purchase their version of the LInksys router. Requires a contract, initial setup cost a bit pricey. My signal has dropped 3 times in 6 weeks. There is not aduible alert so your service can drop without you're being aware of it.
out of 33 user reviews
Great call quality, very easy set up, unbeatable price.
Pros: Very easy set up. Great call quality. Option for a second line.
You can manage this line of service online at tmobile.com just like your cell phone service.
Cons: Like all VoIP services, power outages takes phone offline. But just use a UPS and problem is solved.
Not a full feature set like retrieving messages online or forwarding to email, but I don't need that and what can you expect for only $10.
out of 33 user reviews
Cheap, Easy Set-up, But Not Entirely Reliable
Pros: Very easy to set up, good customer service while you're setting up, cheap
Cons: Takes a week or more for your land line number to "port" to the t-mobile service; spotty telephone service; poor customer service after you're locked in
I took the router home and, because I have a Mac (the provided instructional CD only works on PC), and because I already have a wireless router, I had to call t-mobile for instructions on setup, but this didn't take long and the tech knew how to help right away.
When my land line number ported over to my t-mobile line after about 7-8 days, I was pleased with the service. I declined the voicemail and call waiting options and that was easily removed from the account.
One thing I noticed on calls is that, when answering a call, there is a short delay before you actually connect, so you have to get used to waiting a moment before saying, "Hello," but this is no big deal.
The big problem is that, over the course of one month, I have had two significant service disruptions. The first occurred when I was out of town. At one point I called to check my messages (I use a regular answering machine), the phone didn't ring and I got a message saying I had reached the voicemail system. As I don't have voicemail on the system I basically couldn't do anything. For the next 5 days of my trip I couldn't get to my voicemail and, I later discovered, my phone wasn't working that whole time.
When I returned home I called t-mobile to correct the problem. This was done easily by unplugging my router and then plugging it back in, but the point is I was out of service for several days with no way to fix it (t-mobile could not fix it remotely). Not acceptable.
Then again tonight I had 3 friends call on my cell saying they couldn't get through on my land line, and when I picked up my land line I got a fast busy signal. Later the phone repaired itself (the "blue light" on the router was lit the whole time, indicating that I should have service), but I called t-mobile anyway to report it. After 30 minutes on hold I got an attendant who couldn't explain what had gone wrong.
In the 20 years that I've had my own land line service I had only a handful of outages--maybe 4. In one month with t-mobile I've had 2. This concerns me because I travel a lot and if my phone is going out while I'm away and has to be unplugged/replugged, I'm essentially looking at the chance of not having phone service for days at a time.
The service contract of 2 years is a little ridiculous. If I continue to have disrupted service I'll cancel, and I won't be paying the $250 cancellation fee--breach of contract on t-mobile's part.
I'd be curious to know if anyone else has had this kind of service disruptions.
out of 33 user reviews
Works great for me!
Pros: Great customer service & tech support. Speedy delivery. Simple setup. Love the wireless router!
Cons: None so far.
It takes just 7 days for my existing home phone number to port over to T-Mobile (unlike the more than 3 weeks I had to wait with Vonage, but that could have been an issue on Comcast's part).
I got everything I needed to set up the router -- and the instructions were perfect. I called tech support just to be sure I got it right and they were fantastic. The technician was completely knowledgeable and seemed to be a geek rather than just some guy at a call center, like I get when I call Vonage.
Here's a little comparison: It took almost two weeks to get my router from Vonage. The router is not a wireless router, so I had to network it with an old Netgear router in order to get a wireless Internet connection on my laptop, and the workaround combo of so many routers seriously slowed down my Internet speed. (The Linksys router from T-Mobile is an awesome all-in-one.)
I am delighted with the T-Mobile at home service so far. It was well worth the cancellation fee that Vonage charged me. Now I am looking into the V-Tech phone that T-Mobile offers. I may go for that too!
out of 33 user reviews
GOOD EXPERIENCE SO FAR
Pros: OK call quality, customer service, LOW price, No Verzion
Cons: No USB port on router - VOIP Service not same as land line
out of 33 user reviews
Never Trust T-Mobile @Home
Pros: it was cheap
Cons: is was a rip of
out of 33 user reviews
T-mobile has some serious problems!!!
Pros: It's only $10 a month for unlimited calls.
Cons: Everything else about this service.
out of 33 user reviews
A slight startup glitch, otherwise perfect
Pros: Easy startup, great sound, great value
Cons: Less-than-perfect product rollout, contract, ETF
I did my homework online and with T-Mobile Customer Care on the phone. Then I stopped by a local T-Mobile retail store, signed up and bought the WRTU54G-TM Linksys router and a pair of vTech DECT 6 phones to go with it. When I got home that night, I plugged in the router and phones, spent about 10 minutes making sure my home network was all working properly, and was, essentially, done. The phones were working. It was actually an anti-climax: everything just worked - like an appliance.
Over the first four days, however, the blue LED on the router went out and phone service stopped. I rebooted the router and service returned within a minute.
I called Customer Care, and they acknowledged that a couple of others had a similar problem and solution. The also didn't have much more info to share at the moment, except that there might be a couple of hiccups due to the crush resulting from the nationwide rollout of the service. Considering that I was in the 2nd or 3rd week of the rollout, it really wasn't bad at all.
Anyway - it's been 5 days now since the last "hiccup", and the phone service has been rock solid. Sound level is excellent, the new line is already sending out proper Caller ID info for me, Voicemail is the same as I've used with my cell phones for years, and the DECT 6 phones are great.
Overall - a painless, quick, easy experience, with a minor hiccup along the way, with a good outcome.
- Jon
out of 33 user reviews
ABSOLUTELY not ready for prime time
Pros: Honestly - $10 for unlimited long distance and landline service is great - but a nightmare making it all come together
Cons: Customer service is deplorable. Documentation is poor. Hours on hold - and mis-information abounds.
While ordering on the webpage they asked if I wanted to port my number, which I did. But the router and the accompanying chip didn't know anything at all about that, and that was where the nightmare really kicked into gear. HOURS were spent on hold. I was told I would receive a text message on my cell when T-Mobile had "control" of my landline number. Never happened (they said 6-10 days). 7 days after I was told that, I came home from work to see no phone OR DSL service. AT&T had ported the landline to T-Mobile and.... disconnected my DSL. I didn't tell them to do this - i was waiting for that text that never came - to direct AT&T to change me to a dry-loop DSL service account. A HUGE F*** UP. So now I face 7 days with neither landline OR broadband service. I've spent over 10 hours on the phone with AT&T and T-Mobile - T-mobile's customer service is arrogant, obnoxious and rude - they claim no responsibility for these problems. I will look for any way possible to get away from these evil little nazis. For all my trouble - they said they'd reduce my bill by SIX BUCKS.
out of 33 user reviews
It's fantastic when I switched from at&t.
Pros: I was able to successfully port the landline number to the SIM card.
Cons: at&t didn't want to give a fight porting the number over.
out of 33 user reviews
Works great, Good T-Mobile support
Pros: Service, Sound clarity, ease of set up, Cost, 1st quality router
Cons: none so far- [1 week of heavy use for work, my mobile is finally resting]
out of 33 user reviews
Getting It Was A Joke! Not worth the hassle!!
Pros: Set Up Was Easy
Cons: Ordering Thru T-Mobile Was An Absolute NIGHTMARE!
out of 33 user reviews
Cannot get if you have Family Plan w/5 Lines
Pros: Really Cheap
Cons: Ordering System is crappy
I cannot add a 6th line to a Family Plan, so to get the Home service, I would need to start a new account of $39.99, or get 2 Family Plans and put 2 Cell lines on one, and 3 cell lines on another.
So, in the end, I would end up paying $40 more a month and have 2 Family Plans.
Sounds like they need to make some changes to their billing system rules.....
out of 33 user reviews
great deal
Pros: overall quality connections and unlimited calls for a low flat additional price
Cons: switch from WiFi to cell tower not so seemless (disconnects far too often)
the only really annoying problem i have and called Tmobile about is the not-so-seemless switch between WiFi & cell towers. the switch should happen immediate and not impact calls. the calls i'm on disconnects when i leave a WiFi call and it switchs to a cell tower - something TMobile claims should not happen - the disconnects from WiFi to cell tower happens to me at least 50% of the time, but strangely enough not the other way around - could it be cleaver since calls started on a WiFi connection are not taking mintes when you walk into a non-WiFi (cell tower) area? seems evil and i kind of doubt it, but the problem is annoying.
sorry for babbling, but this has been my experience and i have been highly recommending this add on service to anyone who has TMobile and is around WiFi networks too...and a final note, you do not have to have a T Mobile router. I've used my relative's routers to connect which are not TMobile based and connections are fine. you'll need to have their key if their network is encrypted of course. it also worked at Las Vegas airport when I visited - their WiFi network is free too and connection was simple enough. Connections are faster when using the TMobile enhanced routers though, so I noticed.
out of 33 user reviews
Good service, but not great
Pros: If you use a significant portion of your minutes from home, cuts on useage
Cons: Dropped calls when moving from WiFi to wireless
