Pros $10 - a deal. I recieved great line quality with an ATT 5.8ghz digital phone over 6Mb cable modem connection. Hooked it up, and it worked out of the box, no issues.
Cons $50 router/2yr contract and T-Mobile's website is a pain to navigate and unstable, though it is getting better over time.
Summary Don't get a VOIP service if you have terrible internet connectivity. You need to secure the router like any Linksys, which has never been all that user-friendly. Make sure you have a decent phone that does not run at 2.4ghz as that's what the wireless router runs on. If the call wait time for support is 4hrs long, it's probably a system wide issue. It doesn't like sitting behind another router, so you will have to hook it directly to your internet and put your existing router behind it.
Pros I GUESS THE FACT THAT IT IS $10.00, BUT IT COST ME DOWN TIME ON THE INTERNET, COST AND MORE HASSLES THAN - NOW THAT I THINK OF IT THERE ARE NO PROS
Cons No phone service quite often, causes my internet to go down, the WORST customer service, combative, abusive and attempting to be intimidating.
Summary The first few months were not bad, although I never had enough of signal for the Hotspot, unless I sat on the router. Up to January I only had a few outages. From January on it could be down minutes, hours or even days, Yes, I did the whole thing reset the router and whatever it took - sometimes it would work then for a short time. It would drop calls consistently and regularly. Reset the router and call back - same thing. I could here them for a few minutes - they couldn't hear me, then it would go dead - that whole blue light thing.
Complained and they told me they never had this problem before - liars. Sent me a new router and the same thing started happening. Now I am livid and I get their executive response team again, but not until I start at the lower levels. Emailed Robert Dotson, heard from the executive response team who were combative and extremely verbally abusive. Executive response person is laughing about the problem and speaking over me. Angela, executive response person tells me they are going to investigate my phone calls - now I laugh, after I got over the shock of what she said - is this like wire tapping? I told her go ahead! Told her not to call me again - I needed someone else. She continued to call me and said she would continue to call me, until I emailed Dotson about harassment. Senior tech calls and said he had the same problem, but he was going to come to my home with yet another router and see what he could do - he never showed. He sent me an email saying the router didn't come in.
When I wanted out of the contract in January I was told it would be $200.00 per line to get out of the contract - I had three. Then a week or so ago they send me a Fed Ex letter they are terminating my service. They did so without giving me time to port numbers or anything, leaving us without any phone service abruptly. No 911 service - nothing. Good thing we didn't have a fire or medical emergency. I have contacted the FCC, BBB, AG and am in the process of small claims suit. Spoke to a couple of attorneys who are already involved in class action suits with T-mobile. It qualifies, since the number of people with the same problems are numerous, if you research it. Unfortunately I did not, before I purchased the service. I just figured it would be like Packet 8 and/or Vonage which I had for years without any real problems. I learned my lesson.
T-mobile is a reprehensible company, with some interesting approaches to customer service. Now I have to spend my time to get back my activation fees, expenses for phones, equipment, etc. I have vowed I will not be the typical American consumer that has become nothing more than a door mat. Go ahead T-Mobile investigate my phone calls!
Pros Its cheap - at $10/month its less than many other VOIP solutions. The feature list is adequate, although barely so.
Cons Unreliable, and customer service ranges from mediocre to atrocious. About once every week or two the service goes down. Sometimes a reboot of the router fixes it, other times its 30+ minutes on the phone to reach and deal with customer service.
Summary I've been struggling with this service for 6 months. The service itself is pretty unreliable, and their customer service is mostly frustration. They claim that many of the problems should have been solved by a firmware update to the router, but that update caused a few weeks of making calls when the other party could not hear me. A few more hours dealing with t-mobile and linksys customer service, and its fixed (for now).
This week the issue was a few hours of some kind of network problem where all long distance calls were failing. The worst was when I contacted customer service, they were not trained on that specific problem, and they revert to blaming the problem on my desktop phone.
Lots of negatives compared with other VOIP solutions:
No web interface to manage features, and very limited advanced features. You can call customer service, and spend 10 minutes getting someone to adjust forwarding, but that's about it. No call blocking based on number. No sending voice mails as an email. No simultaneous ring. No computer dialing interface. Will not support sending faxes, even at low speed. No *67 or other caller ID blocking features. Can't see call history until the monthly bill gets generated. Prohibitively expensive international per minute charge, even to Canada.
Lastly, they want a two year commitment for this, and in hindsight I would not sign up for that again.
For the last month I've also been using magicjack, with no service problems, reasonable international charges, seems to send faxes, a few less features, overall a much better deal.
Pros $10 month for unlimited calling! Tmo to Tmo calling! Excellent call quality. No need to buy new phones. Voicemail, call waiting, call ID, etc. Did I mention $10 a month? Easy to set up. As always, great customer serv. should you need it.
Cons There is a set up fee, and the cost of the router. If you lose power or internet, you lose your phone. Not true 911 calling. No fax capability yet. Cannot use with home security system yet. Still have to pay Verizon for DSL. 2yr contract.
Summary I am in LOVE with my Tmo @home! I tell everyone I know about it. The call quality has been great for me. My only problem was with my 5.2GHz phone system. Calls sounded like everyone was under water. But once I moved them away from the router, all was well. I can still use that system.
I love that I can call other Tmo users, and they don't lose minutes. It's a Tmobile to Tmobile call.
I was paying over $40 month to Verizon for my landline, and didn't even have long distance! Now I've got it all! What I wouldn't give to say goodbye to Verizon completely. Sadly they're the only game in town for high speed internet. BTW, you'll have to switch over to Dry Loop DSL w/Verizon...but don't let them charge you extra for it! And be prepared for headaches throughout that process. Not the brightest stars in the sky.
But enough about Verisuck. You wanna know if you should get this service, right? Some things to consider...
It is not true 911. You have to contact Tmo, and give them your living address so you will be sent to your local agency, or what have you.
If you lose power or your internet, you lose your home phone. However, you could always get a backup power supply, and you surely have a cell phone with Tmo. You can also keep a basic land line...there are several options that run between $7-16 generally.
No faxing capability yet. And it won't work with a home security system. They claim they're working on both those issues. But again, you can keep a basic land line for that. And there's always online faxing.
I only mention these things, because they are things everyone should consider before going VOIP. To me, they're not a big deal. But to others, they might be.
Something else I've noticed lately, is that my DISH receiver keeps dialing out. This is not a Tmo issue, but rather a DISH issue. And a lot of VOIP users seem to be having it. Still looking around for a solution. I don't get charged for the calls, but they are constant, and my bill is several pages long now. But, considering DISH didn't seem to support VOIP a year or so ago, it's a small price to pay.
Onto the good things. Sound quality on my end is just as good as my land line was. And I've asked several people if they could tell any difference. All of them said they couldn't. No tinny sound on either end. My parents live about a block away, and still have Verizon landline. They have constant static on their phones. So, my $10 a month VOIP actually has better quality than they're pricey landline.
The caller ID is true caller ID. I've heard that other VOIP systems have issues with this feature. Not so with Tmo.
If you're worried about not having enough phones, since you only have one jack...just buy a splitter, and use multi-phone systems. I found a five way phone splitter at Big Lots, and ran my own lines throughout the house. I have 4 lines plugged into the splitter, making a total of of 8 phones. Works perfectly.
One of my phone systems is the one they sell at Tmo. I got it off ebay. It's no better than any of my other phones, but the voicemail indicator is a nice little feature. I must say though, that (on those phones) I do notice an echo for the first few seconds of a connected call. But it's only a few seconds.
I know the 2yr contract sound scary if you're trying VOIP for the first time. But I decided that for $10 a month, I could always go back to a landline and just pay Tmo the monthly fees until my contract was up. It's $120yr...we spend that much for a few months of gas these days. And, you still have your 30days of trial. You can send it all back if you don't like it.
I highly recommend this offer from Tmo. If you're thinking about it...DO it. You'll be glad you did. You just can't beat the price. The call quality is great. And I'd sooo much rather deal with Tmo's customer service than Verizon's. Be prepared for the first bill, just like upgrading a cell phone or adding a new line. But the loss of landlline bills will make up for it rather quickly! THANK YOU T-MO!
Pros service is 99 percent reliable. easy setup. makes wife happy to keep landline (needed because cell mins get burned up with her talking to he mother,over 500 mins a month and @home has unlimited mins.)
Cons linksys wireless router sucks, had to rma after 6 months. 2 one sucked after a month. cant use their router to controll address on network,have to use it as a phone adapter only and setup your existing router to handle network functions.
Summary 10 bucks a month ,and it works 99 % of the time.