"Mandatory operating system upgrade is deadly to phone."0.5 starson by Adrien_R
Pros: None, it's a paper weight.
Cons: Freezes constantly. T-Mobile make no effort to fix.
Summary: I was with T-Mobile from 2000-2011 and I LOVED T-Mobile and sang their praises for years, not anymore! Their customer service has taken a sharp turn for the worse.
Their coverage was always spotty but they were cheaper than their competitors. Recently they have increased their prices to match their competitors, but their coverage is still spotty and the costumer service has taken a huge turn for the worse. The costumer service issue is why I left and now that I received my final bill with extra fees, I will never go back.
Costumer Service: Their customer service was fairly good, previously. They held up their end of the deal and when there was a problem they would make an attempt to offer something reasonable to make the situation right. This has changed recently, which may or may not be related to the merger with AT&T, who is renowned for poor customer service.
My problem specifically: I was paying $66/month, for 500 peak minutes, 200 text, and limited data. I started to have problems with my phone (MyTouch 3g) after 8 months, due to a mandatory operating system upgrade, which I now know is wide spread and well documented amongst all "MyTouch" customers. T-Mobile clearly has a corporate policy about this catastrophic situation, which would cost them millions to fix. So the $300 MyTouch 3G is now obsolete after 1 year. T-Mobile's solution is to force their clients to upgrade to a more expensive plan ($89 minimum) for a 2 year contract, buy a more expensive phone ($500), and offer $60 to make you feel better. But the $60 is only offered after spending 3 hours on the phone with them and threatening to leave. I switched to Sprint 2 weeks ago and we will see how that goes. In the mean time I received my last bill with an extra $200 termination fee, despite the fact that their service reps told me I was not on a contract.
At this point I'm just happy to be done with T-Mobile and consider this a learning experience.