"Not yet ready for business users, too many problems."1.5 starson by JTSTCnet
Pros: Loved swype. Could customize home screens with icons. Lots of apps including security ones. Phone size & shape nice, buttons and soft keys great.
Cons: Problems receiving and making calls. Missed some customer calls and don't even know who called unless they left a voice mail I got hours later. Often could not pick up a call when phone ringing. Customer support doesn't know how to debug problems.
Summary: We bought 2 phones end of Dec and are returning them middle February because there are too many problems with the phones.
When G3/G4 goes out, the phone will not do gsm calls, despite having the gsm/wcdma auto set (means it should kick back to gsm when g3/g4 not available). This means no calls in (go straight to voice mail) and no calls out until you figure G3/G4 is down and change the setting to gsm only - took a month of complaining about a long list of problems including not being able to receive calls/make calls over many phone calls to t-mobile tech support before a rep cared enough to do some debugging and figured out what was going on and gave a work around.
Every 2-4 incoming calls, we swype 5-6 times trying to pick up the call but it doesn't pick up and ends up going to voice mail. This has been consistent on 3 phones since Dec.
We have only tried a couple of apps, but media room that came with the phone doesn't work, and can't see what mp3 or other voice files are on the phone, so have to load another app to do that. Have to find apps to do things a regular phone did just fine (like see what files are on your sd card).
Can't sync to outlook - when we bought the phone rep said HTC wasn't releasing HTC sync at that time, wait a couple of weeks and it would be available. Then HTC sync came out but disk mode only. HTC said tmobile asked them to not put htc sync for outlook syncing out for the mytouch G4.
Phone numbers you enter automatically default to sync on tmobile web site. If you want them go to gmail you have to change that entry for every phone number when you initially store it (can't do this after wards). Or manually do that sync regularly. If you don't want your phone numbers stored on a web page (tmobile or gmail), you have to change the entry to phone each time you create a call and also turn off your sync and backup sync for tmobile and gmail (if you just turn off the sync including backup sync, it will sync new phone numbers that have tmobile/gmail choose anyway - took 6 calls, a master reset, a new sim card, and a replacement of the physical phone, and 2 more phone calls, all of this documented, before tmobile would even report this as a problem and because they didn't give a trouble ticket number, I think it was never reported).
Can't store contacts on the new sim card like previous phones - not a "feature". Can find an app for that though.
T-mobile support does not understand these phones and their answer is always do a master reset (wipes out all the apps you downloaded, the contacts, etc. so after wards you have to reinstall them/download them all over again), upgrade the sim card, then replace the phone. They keep telling you these things will fix the phone, but they don't do any debugging to see if they really will fix the phone, they just say, oh, you have to do these steps first. When you have done many master resets and replaced the physical phone and still have it happening on 2 phones they won't push you anymore to do more master resets, but they don't know how to fix the problems except say replace the phone again. It took about 10 reps before one thought not being able to make and receive calls was a big concern and even did any diagnosing to find out the g3/g4 was down and then wrote a trouble ticket which included 20 minutes of asking me questions about the problem (did this happen or that, did it happen when this was occurring or not, etc.). Except turns out it was not a trouble ticket, just a service request (someone only takes a quick look at the issue?). So when the network went again down a week later, another 20 minute phone call to get a trouble ticket created. Having g3/g4 go down with no warning and the phone stop doing phone calls, means we have to monitor them closely to make sure we will receive our calls.
Replacing the one bad phone seemed to fix some problems, but it might have just been that the g3/g4 service came back up so we were not missing so many calls.
Business can't afford to not be able to answer a customer call so we are giving these phones back and will try a blackberry. But if you want the neat apps, like to muck with your phone a lot, and don't carei if you miss some calls and won't get the voice or messages for hours later, this is a neat phone. The video chat even works with both phones on wifi, reasonably ok for a minute or two until it stops sending the audio portion and you get only the video with their mouth moving. And swype is great.
Will wait for Android version 5, maybe by then phones will be more stable and things will work better.