"worst customer service ever"0.5 starson by zklsmon
Cons: reception/coverage area
Summary: Reception/coverage area, even in metro areas, is often poor.
I have had the worst customer service experience with T-mobile. I have had to call them at least 30 times this year to fix my online bill and it still isn't fixed yet. My helpdesk tickets keep getting closed without the problem being resolved. I have had 4 CSR's tell me that they would escalate my situation to their supervisor, who would call me back within 72 hours. Never happened. When I call up the next CSR, they say I'm sorry there's no notes in here about it being escalated. They tell me it's out of their hands and they have a laundry list of excuses as to why I haven't been taken care of properly.
INCOMPETENT, unwillingness to follow through with any of their promises. They figure if they don't document it on my account, then I can't call them on it later.
They get an F for lack of any effort whatsoever.
I'm canceling my contract!