"Poor Quality Service"0.5 starson by Spruce112
Pros: Selection ok
Cons: Often does not play at all!
Helpdesk unable to resolve situation
Summary: The service is terrible. I've had the whole family waiting to watch a movie, and had to abandon after half on hour with the helpdesk. This is on a new Samsung TV that plays Netflex flawlessly. I will avoid Amazon Instant Video in the future.