Entered CNET Catalog: 07/02/2003
SKU: CNETAPLLEICHATA
Manufacturer: Apple Inc.
CNET editors' review
- Editors' Choice: No
- Reviewed on: 07/02/2003
If only all installations were this simple. To install iChat AV, simply download the program (the biggest annoyance here is Apple's insistence that you provide your first and last name and e-mail address before downloading), click to install it, input your AIM or .Mac account information, and you're done. There's nothing to configure. If you have Apple's new iSight camera, you simply plug it in once you've downloaded iChat AV, and the program automatically launches and instantly configures the video capabilities, as well.
If the people on your buddy list are able to videoconference, you'll see a green video icon beside their name.
iChat AV connects to the AOL Instant Messenger network, as it did in version 1.0, so chatters can talk to anyone with an AIM account--but not to any other IM services, alas. So far, iChat AV can perform only Mac-to-Mac video chatting, and it works only with a FireWire video camera, a limitation we find somewhat odd (the MSN Messenger 6.0 beta works swimmingly with a regular old USB cam).
Incoming requests for video chat sound like a gently ringing phone; you can click to accept or deny--and you'll still get a video preview. Even if you're decidedly a nontechie, iChat AV is blissfully simple to use, and although we don't normally recommend installing beta software, the iChat AV menu features an option to revert to the previous version, iChat 1.0.
iChat AV, like the previous version, offers all the basic instant-messaging (IM) features we've come to expect: You can send and receive files; initiate group chats; categorize your buddies into groups; save your chat transcripts (though not by default); and tweak privacy settings to allow or ignore specific contacts, everyone, no one, or only those on your contact list.
Beyond basic IM, iChat AV lets you video chat with another user, as long as you both have high-speed connections. You can also chat via audio or text over dial-up as well as broadband. When you video chat, you see not only the other person, but a smaller window displaying your own image, so you can see if you're in the frame. Both images are resizable, and you can even expand iChat AV to full-screen mode--an excellent trick for meetings, for example. iChat AV uses anamorphic scaling, meaning the image scales more at the edges than at the center, so that the 4x3 aspect ratio of the video image doesn't look distorted on wide screens.
When you videoconference with iChat AV, you not only get a large image of the person you're chatting with, but a smaller inset window with your own image.
As of now, iChat AV supports AV conferencing only between two people--you can't add a third person to an existing audio or video chat, although you can do so in a text chat. Our only other video gripe: iChat AV doesn't offer an option to record your video transmissions, but we hope it will in the future--perhaps with help from iMovie.
With iChat AV, you can easily customize your chat icon. Open the Buddy Picture window by selecting the current icon in your buddy list and choosing Edit picture, drag an image into the window, and use the onscreen marks to crop it.
We tested iChat AV with the iSight, Apple's new desktop video camera. This attractively designed cam features autofocus, a built-in noise suppression microphone, a 1/4-inch color CCD image sensor, and a FireWire connection; it can also produce 640x480 pixel images at up to 30 frames per second (fps). It offered clear, only slightly grainy images in our tests, although quality depends heavily on your connection speed. The price ($149) seems steep when compared with cams such as the iBot, but no current product offers all the features of the iSight. You don't need the iSight to use iChat AV--any FireWire camcorder and a microphone will suffice--but iSight, for now, works only with iChat AV.
iChat AV is a breeze to set up and use, but we did experience a few glitches in our testing (this is, after all, beta software). Twice we were able to get video connections to other iChat users, but not audio--so we could see but not hear each other. Oddly enough, all three of our testers were able to video chat successfully with Apple representatives, so it's difficult to tell what type of local or network glitch was occurring. Apple does warn that certain firewall configurations may prevent a video connection, as well.
Use the Connection Doctor, located under iChat's Video pull-down menu, to gauge your iChat connection. We got 20 frames per second with a cable connection--the maximum for that type--but faster lines get the top rate of 30fps.
When iChat and iSight do work correctly, they're a pleasure to use. Despite a very slight delay in transmission, the video and audio sync up nicely, and the echo suppression built into iChat AV eliminates most, but not all, of the echo that inevitably occurs with video chat.
iChat AV is beta software, so don't expect much in the way of support. Apple has a useful page of technical documents online if you need information on topics such as getting around firewalls. But mostly Apple wants your help: a feedback link in iChat lets you submit errors and feature requests to the developers.
User opinions
Select a User Opinion to view: 1 2 3 4 5 6
User Rating: 
6/10
ICHAT SO NEEDS TO WORK WITH MSN MESSENGER.
Pros: Nice chat program, interface could be nicer (is a bit plain).
Cons: DOESN'T WORK WITH MSN MESSENGER FOR MAC OR PC. ENABLE THIS AND ICHAT WILL BE THE BEST CHAT PROGRAM IN THE WORLD.
User Rating: 
8/10
Great program, very easy
Pros: Very easy to use, easy to organize, you can replace cluttered screen name's with a person's name
Cons: No profile available for yourself!!!
User Rating: 8/10
Everything is really good, but iChat only
Pros: excellent picture quality, easiest set-up, stability with updated software no problem (video conferencing with next version (Tiger)
Cons: no use with yahoo, or msn or ispq (aol)
User Rating: 
9/10
Best chatting solution for Mac
Pros: Makes internet chatting as easy as a conversation between two people in the same room, highly attractive interface, extremely easy to use, compatible with AIM and ICQ, soon to support multi-person audio-video chats and its free (depending on your OS)!
Cons: Requires a $219 (CDN) iSight camera to take full advantage of iChat. Not compatible with chat giant MSN Messenger. Video quality varies from conference to conference.
User Rating: 
10/10
Video conferencing that works
Pros: Great picture, great sound, my iSight camera looks better than my $1000 DV camcorder does
Cons: none that I have found
User Rating: 9/10
Kick-ass even as a beta!
Pros: wonderful video and audio quality and a no brainer for anyone with family scattered around the country.
Cons: a few small bugs
