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- Average user rating:
- My rating: 0 stars
Full user review
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1 out of 1 people found this review helpful
2.5 stars
"KIS OK, has Vista/Outlook 2007 issues"
Pros: Decent footprint. Works well with old windows and office.
Cons: Does not work fully with latest Windows and Office. Support is very poor and unresponsive.
Summary: Fist, the product works well for users using Windows XP and Office 2003 or older. However, there are glaring bugs when using the product with Vista and/or Outlook 2007.
In Vista the product currently prevents users from copying large amounts of files ~16,300. A significant issue that directly affects the basic functionality of the OS.
With Outlook 2007 using a PST file Kaspersky Internet Security fails to correctly close the PST file when messages are moved among folders, or when the SPAM identification buttons are used. When Outlook is opened it must check the PST file for errors. Another significant issue.
Kaspersky is slow to resolve these critical errors -- Kaspersky has been aware of both issues for well over a month. Additionally, support requests to Kaspersky Labs recieve this reply:
"Unfortunately, due to the high rate of customer requests to our technical support service, the response time to your request 308056278, received on 25.02.2007 21:21:38 will exceed 24 hours. We apologise for any inconvenience caused. Your request will be replied to as soon as is possible!"
At least they are being honest, I haven't heard ANYTHING from Kaspersky for close to three weeks. Thanks for keeping me informed and in the loop Kaspersky support!
Finally, many, many users on Kaspersky Labs are experiencing issues with very long boot times using the latest version of the product. Kaspersky has had a difficult time resolving this.
My ordeal with Kaspersky has been incredibly frustrating. The product while decent does not function correctly with the current OS and Office Microsoft has available. This, coupled with Kaspersky's extremely poor support results in an average score for the product.
I would recommend another company that has better support practices and effectively resolves issues with the product so it works correctly.
