McAfee Total Protection 2010 (1 User)

Pros: There is nothing at all to like.

Cons: After installation, the computer (an i7 running XP pro) would freeze on the desktop after start up. Three live chats with McAfee support only made the problem worse. The computer ended up in the repair shop and I got a $190.00 repair bill.

Summary: After a year using McAfee Internet Security, I upgraded to Total Protection. Immediately after installation the computer would intermittently freeze on the desktop after start up. Using live chat support and remote access, they removed the software and reinstalled it. They also had used a preinstall system cleanup tool and did a clean install. Now the computer immediately froze on the desktop after start up. Two more live chats and remote access grants later (including with the computer running in safe mode) they asked if the computer could have a virus. I pointed out their product was supposedly preventing that. They could not resolve the issue. They told me if the computer froze again to take it in for repair and then recontact them. After 5 days in repair, I got my computer back with free Avast anti virus loaded on and a $190.00 bill. The technician told me that something in the McAfee software was corrupting a Windows licensing file causing the computer to freeze. He advised against reinstalling unless McAfee could guarantee they had a resolution. I recontacted McAfee live chat for a refund and after explaining the problem, he turned me over to a tier 1 tech who couldn't resolve the issue. After waiting a couple of days, a tier 2 tech called me and another remote access took place. Tier 2 could not figure it out, could not guarantee it wouldn't happen again, would not cover the repair bill and said due to the software conflict they could not reinstall the product on my computer. What horrible customer support! I will never trust a McAfee product again. So far I like Avast and probably will upgrade to their suite.