The Best of Both Phone, and Tablet
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"Messed up my computer bigtime" on by jon202jon
Pros: Can't think of an upside - the downside is so bad
Cons: Software interacted with Windows update SP3 trashing my registry
Lost lots of devices including network card.
User support hopeless - gave up after 3hr session talking to inexperienced staffSummary: Computer unusable for weeks, problem eventually solved by my Internet provider with simple IP config command
Don't touch with barge pole. -
"Killer App - kills whatever it touches" on by extremus2
Pros: No one at Norton should consider themselves a pro.
Cons: They should all be convicted and sentenced.
Summary: Slowed my XP laptop to a crawl, then froze it. Uninstalled it and went with Free AVG.
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"It found malware that others missed" on by mitchd123
Pros: My cousin's computer was very infected with Malware, Adware, and other nasty stuff. Brand new MacAfee found only two. I installed Norton 2009 which found over 20 nasty programs running and cleaned them.
Cons: Norton wasn't able to clean them all on the first scan, clean, and reboot. However a second scan, cleaning and reboot did the trick. What was not good was the fact that Norton didn't tell you it was still infected after the first reboot.
Summary: The list of nasty stuff that Norton removed was impressive. I tried MacAfee, and a number of other web programs like HiJackthis, SDfix, and Catchme. Norton however did the trick and found and successfully removed, MANY ugly programs including:
Adware Mirar, several Trogan Horses, Trogan.Vundo, Garntet, Spyguard 2008, Backdoor Graybird, Downloader, and MANY more. I used to thing all Virus scans were the same. Not any more. What was even more impressive was it did them all with the 15 day trial license. I really like the fact they help you out without forcing you to pay up front. A clean computer was proof the product was worth it. I was just about ready to re-install the OS, but Norton saved me. -
"Having to setup a norton account is the biggest problem" on by Pcforyou_com
Pros: nmOT MUCH NEED 10 CARATERS HER
Cons: many although a bit differnet from previous versions, still problems with missing spyware and virus. Upgading from previous versions problematic as it removes all previous norton products such as faxing software etc. WINFAX etc.
Summary: Better than before Plus Neg if you upgrade from 3 license version of older software program will install on second and third pc but tell you that the license is priate software and will only install a 15 trial with link to purcase additonal licensee. Try as you might You cannot get to someone to try and rectify this problem without spend money to make the call In the US there is NO PHONE NUMBER TO REACH ANYONE AND INFO ONLY TAKES YOU TO PAGE TO PURCHASE NEW LIENCE EVEN THOUGH YOU HAVE 1/2 YEAR LEFT ON OLD SUBSCRIPTIONS
GOOD LUCK WITH THE HASSLE -
"You be the Judge" on by crowderdr
Pros: Not one thing
Cons: See the Summay it is junk
Summary: infected", "Security Alert" etc?
Mr. David Crowder:I get nothing from Norton it hangs when it reaches this file
Annsuma :Please wait for a couple of minutes.
Annsuma :David , are you getting any pop ups?
Mr. David Crowder:no I dont know how to make this any clearer there are no other
indications as to an infection or any other issue other than symantec update stop running and
norton stop at the indicated dll. I know you have a protocol to follow but if you dont have a
workaround or solution it is 130 am here and I will have to pursue this later
Annsuma :As I understand from your issue description, you suspect a threat on your computer
and you need help.
Am I correct?
Mr. David Crowder:yes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Annsuma :Once there is infection on your computer, they would normally try to spread to
other files on your hard drive and to other computers/devices connected to your system. Most
of the times, they create/manipulate entries and keys in your windows registry. In these cases
we need to manually remove these registry entries and also remove the infected files.
Annsuma :So ,if you wish , our expert consultants will do a complete diagnosis of your
system, and troubleshoot any malware present on your computer. If required and if your
system permits they can connect to your computer remotely and do all this for you directly.
Mr. David Crowder:yes
Annsuma :Before we proceed , I would like to inform you that this is a paid consultation
service.
Mr. David Crowder:forget it I will just buy and install another product which can perform as
advertised
Annsuma :The Consultation fee would be US $99.99.We guarantee to identify any threats that
may be on your system. Once we have found them, we will remove them. In addition we
guarantee our work for a period of 7 days from today.
Annsuma :If you proceed , our expert Consultants would provide you the best solutions
possible based on their analysis of the threats on your computer. They would also provide you
with information to avoid from getting infected in the future. They would advise you based on
the specific configuration/settings of your computer and also answer your related concerns and
queries.
Mr. David Crowder:As an It professional with the Federal Govenment of Canada you can be
assured that I will not be recommending you product for any govenment procurements
Annsuma :David , Norton most probably is working well on your computer. But it ? s also
important to note that no security software can afford you 100% protection. This is because a
lot of environmental variables, the vulnerabilities of Windows and the softwares/applications on
your computer play a pivotal role in keeping your computer secure. If there is any level of
insecurity or any security holes, the possibility of a security breach is always present.
Mr. David Crowder:Please escalate this request to the incident and problem manager
Annsuma :David , I do understand your concern.But when you purchase the product, the cost
of the product is for the software, updates to the software and for the virus definitions. Apart
from this, there is an additional charge for value added services.
Mr. David Crowder:as stated please escalate as per your protocol. thank you for your
assistance
Annsuma :David , our supervisor would also suggest you the same.
Annsuma :Symantec provides free online support that has 'step by step instructions' to
remove the threats from your computer.
The free online support is available to you at http://securityresponse.symantec.com.
Mr. David Crowder:No problem please note I am now posting this incident to the internet
Annsuma :David , I do understand your conern.But as per company policy this is a fee based
service.
Annsuma :We guarantee to identify any threats that may be on your system. Once we have
found them, we will remove them. In addition we guarantee our work for a period of 7 days
from today.
Annsuma :David , are you with me?
Page 2 of 2 EN - View Transcript
27/02/2009 https://chat.symantec.com/sdcxuser/lachat/user/chat_view.asp?room=8ff98c55 -b6cf -44df - ...
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