"You be the Judge"0.5 starson by crowderdr
Pros: Not one thing
Cons: See the Summay it is junk
Summary: infected", "Security Alert" etc?
Mr. David Crowder:I get nothing from Norton it hangs when it reaches this file
Annsuma :Please wait for a couple of minutes.
Annsuma :David , are you getting any pop ups?
Mr. David Crowder:no I dont know how to make this any clearer there are no other
indications as to an infection or any other issue other than symantec update stop running and
norton stop at the indicated dll. I know you have a protocol to follow but if you dont have a
workaround or solution it is 130 am here and I will have to pursue this later
Annsuma :As I understand from your issue description, you suspect a threat on your computer
and you need help.
Am I correct?
Mr. David Crowder:yes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Annsuma :Once there is infection on your computer, they would normally try to spread to
other files on your hard drive and to other computers/devices connected to your system. Most
of the times, they create/manipulate entries and keys in your windows registry. In these cases
we need to manually remove these registry entries and also remove the infected files.
Annsuma :So ,if you wish , our expert consultants will do a complete diagnosis of your
system, and troubleshoot any malware present on your computer. If required and if your
system permits they can connect to your computer remotely and do all this for you directly.
Mr. David Crowder:yes
Annsuma :Before we proceed , I would like to inform you that this is a paid consultation
Mr. David Crowder:forget it I will just buy and install another product which can perform as
Annsuma :The Consultation fee would be US $99.99.We guarantee to identify any threats that
may be on your system. Once we have found them, we will remove them. In addition we
guarantee our work for a period of 7 days from today.
Annsuma :If you proceed , our expert Consultants would provide you the best solutions
possible based on their analysis of the threats on your computer. They would also provide you
with information to avoid from getting infected in the future. They would advise you based on
the specific configuration/settings of your computer and also answer your related concerns and
Mr. David Crowder:As an It professional with the Federal Govenment of Canada you can be
assured that I will not be recommending you product for any govenment procurements
Annsuma :David , Norton most probably is working well on your computer. But it ? s also
important to note that no security software can afford you 100% protection. This is because a
lot of environmental variables, the vulnerabilities of Windows and the softwares/applications on
your computer play a pivotal role in keeping your computer secure. If there is any level of
insecurity or any security holes, the possibility of a security breach is always present.
Mr. David Crowder:Please escalate this request to the incident and problem manager
Annsuma :David , I do understand your concern.But when you purchase the product, the cost
of the product is for the software, updates to the software and for the virus definitions. Apart
from this, there is an additional charge for value added services.
Mr. David Crowder:as stated please escalate as per your protocol. thank you for your
Annsuma :David , our supervisor would also suggest you the same.
Annsuma :Symantec provides free online support that has 'step by step instructions' to
remove the threats from your computer.
The free online support is available to you at http://securityresponse.symantec.com.
Mr. David Crowder:No problem please note I am now posting this incident to the internet
Annsuma :David , I do understand your conern.But as per company policy this is a fee based
Annsuma :We guarantee to identify any threats that may be on your system. Once we have
found them, we will remove them. In addition we guarantee our work for a period of 7 days
Annsuma :David , are you with me?
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