Pros Accountant support, easy to use
Cons Horrible support from India, bugs that could cost you hours, slow on network
Summary Our intial experience un upgrading to the last version was HORRENDOUS. They released it with major bugs... one of them was the module that dealt with banking and credit card transactions that come in online. We ended up with double and triple entries and multiple crashes. The customer support for this $2,000 peice of software was (you guessed it) from India... and the quality was horrible. No case numbers, no ability to escalate... we were told to do the same thing over and over again which we knew did not work. It took HUNDREDS of hours to straighten out the mess at huge cost to our company. How they could do a major release that runs business with this number of holes, I don't know.
No apology, no compensation, nothing.
My other complaint is that the software runs VERY slowly over our network... which is very high quality (we run VoIP).
You get to make the call. I recently received an offer to upgrade to 2008... are they kidding?
Pros Can't think of one...
Cons Poor tech support, CS, product and management.
Summary Want to be a training dummy for overseas tech support? Got hours to spend try to solves Intuits' product issues on your dime? Congrats, you've found your software. I'm DONE!
Pros Newest version, tech support
Cons Everything else.
Summary We upgraded our version of 2005 QB for contractors for the 2008 QB for Contractors.
I know this review was for Premier but it is
basically the same as the contractor version.
The 2005 was fast it was not a system hog and it seemed to work very well. Our accountant insisted on us upgrading to the newest version of this program as Intuit would soon not be supporting the 2005. Ok fine. We went out and bought this program. It came with much less than 2005. Less documentation but more ads for the plethora of services that intuit offers the consumer/small business.
I can safely say that after running this on our work laptop which is an Alienware Area 51 laptop with 2 Gigs of ram and running on Win Xp, 2008 Quickbooks is the largest resource hog that I've ever dealt with. I run a pretty lean machine. With just quickbooks and a couple other programs on it. The machine drags like you wouldn't believe. And it is not spyware either because I've checked it multiple times.
To make matters worse intuit wasn't content with the password program they had in 2005 and decided to make the program ridiculous in that regard. Make up a password that is at least 7 characters and you need to include a capital letter and one number. Oh and you need to not forget it because you HAVE to change it in 60 days. If you need help you need to go online to get it. Which will not happen if you are at a client's house delivering an estimate and their wifi is down! Intuit I'm a small business I'm not the CIA I don't need the latest military grade password protection.
Lastly the program is too big for it's own good. I just wish I could find software like firefox where everything is solid and works. I don't need a thousand features if all I need to do is make simple estimates and enter payments. I think it is really outrageous that a person has to go to seminar after seminar to learn the ins and outs of the program which is the case for QB in general. Do they really need to reinvent the wheel every time they release a version of this?
I'm either going to revert back to QB 2005 or just chuck it and buy some other accounting software. And CNET needs to review this software over the course of a couple months instead of over a couple days to a week.
Pros Imports and Exports Excel files FINALLY.
Cons Won't upgrade my 2007 file.
Summary I am so frustrated by this stupid and unnecessary (to me) upgrade. QB 2007, while far from perfect, was doing what I needed to do. Now I am FORCED to switch to this product if I want to continue using Payroll and I must MANUALLY import all my data, plus keep my 2007 data around for historical purposes. Customer service is polite, but utterly useless if you ask a question not on their script. Intuit simply DOES NOT CARE about the inconvienince caused to those of us unable to use their automatic conversion to 2008, as evidenced by all the frustrated posters on their forums. I'm just flabbergasted by Intuit's decision to dump QB2007, and the users who rely on it. I didn't mind previous upgrades, because the conversion was automatic and painless. QB 2008 is no worse, and marginally better than QB 2007, once it's set up, but I have a lot of work to get to that point and I am angry about it.
"Waste of time"on by rdclover
Pros Works great in single user mode
Cons Does not work at all with Vista in Multi User mode
Summary I'm stuck with the SW from hell. Its been nightmare talking to techs who just cannot help me. The requirements said compatible with Vista ----- NOT!!! I've called tech support 5 times now - each time spending from 3 to 5 hours on the phone. It still does not work.