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"Watch out for MAJOR bugs" on by grazing
Pros: Accountant support, easy to use
Cons: Horrible support from India, bugs that could cost you hours, slow on network
Summary: Our intial experience un upgrading to the last version was HORRENDOUS. They released it with major bugs... one of them was the module that dealt with banking and credit card transactions that come in online. We ended up with double and triple entries and multiple crashes. The customer support for this $2,000 peice of software was (you guessed it) from India... and the quality was horrible. No case numbers, no ability to escalate... we were told to do the same thing over and over again which we knew did not work. It took HUNDREDS of hours to straighten out the mess at huge cost to our company. How they could do a major release that runs business with this number of holes, I don't know.
No apology, no compensation, nothing.
My other complaint is that the software runs VERY slowly over our network... which is very high quality (we run VoIP).
You get to make the call. I recently received an offer to upgrade to 2008... are they kidding? -
"Fed up-going to Peachtree" on by phm141
Pros: Can't think of one...
Cons: Poor tech support, CS, product and management.
Summary: Want to be a training dummy for overseas tech support? Got hours to spend try to solves Intuits' product issues on your dime? Congrats, you've found your software. I'm DONE!
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"A huge waste of time." on by boojumvv
Pros: Imports and Exports Excel files FINALLY.
Cons: Won't upgrade my 2007 file.
Summary: I am so frustrated by this stupid and unnecessary (to me) upgrade. QB 2007, while far from perfect, was doing what I needed to do. Now I am FORCED to switch to this product if I want to continue using Payroll and I must MANUALLY import all my data, plus keep my 2007 data around for historical purposes. Customer service is polite, but utterly useless if you ask a question not on their script. Intuit simply DOES NOT CARE about the inconvienince caused to those of us unable to use their automatic conversion to 2008, as evidenced by all the frustrated posters on their forums. I'm just flabbergasted by Intuit's decision to dump QB2007, and the users who rely on it. I didn't mind previous upgrades, because the conversion was automatic and painless. QB 2008 is no worse, and marginally better than QB 2007, once it's set up, but I have a lot of work to get to that point and I am angry about it.
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"Waste of time" on by rdclover
Pros: Works great in single user mode
Cons: Does not work at all with Vista in Multi User mode
Summary: I'm stuck with the SW from hell. Its been nightmare talking to techs who just cannot help me. The requirements said compatible with Vista ----- NOT!!! I've called tech support 5 times now - each time spending from 3 to 5 hours on the phone. It still does not work.
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"Be careful. Be very careful!!! This is a mess." on by mderenthal
Pros: Nice looking box
Cons: By far the most tortuous install / upgrade of a product I have EVER experienced. I'm done w/ QB forever.
Summary: I've been using QBPro 2005 and been very happy for my small business (real estate brokerage). I had to upgrade b/c Intuit will no longer provide payroll updates for '05 later this year. I spent $230 on the '08 version of QBPro and Payroll add-on. I have now logged in about 10 precious hours of my time, and have been constantly going back to Intuit's knowledgebase for patches and fixes, and what not. This version of Quickbooks is an absolute mess and has caused me to lose too much time. The software matured several years ago in my opinion, and it looks like this version got sent out the door before the bugs had been adequately worked out. I'll be trying MS's Office Accounting, and after that Peachtree if need be. But Intuit and I are getting divorced!
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