HP ProLiant ML350 G6 Base (Xeon E5520 2.26 GHz)

Pros: I love the temperature sensors placed around the motherboard. A total of 21 I believe. The interior design is fantastic especially giving attention to cooling.

Cons: No parts. Seriously no parts. Tomorrow you want another DIMM baffle or a fan or even a heatsink to replace your current heatsink HP doesn't have it. Don't believe me try calling HP parts store and ask them yourself.

Summary: Following is my complete case to date:

Comments added: Jun 10, 2009 1:45:40 PM CDT
UA

I just recently bought the HP Proliant ML350 G6 Entry level tower LFF. The Produ
ct number is 487932-001. It originally came with 1 processor. I have bought 2 E5
530 XEON Processors for the server to create a 8 core server.

The problem I am having is I can't find the parts for this server anywhere on th
is planet. Specifically here are the parts I am looking for:
DIMM Baffle 512109-001
AC 1200W 498152-001 (I have had some luck finding this)
Fan Assembly 92mm 508110-001
Heatsink 499258-001

I got the parts numbers off HP's Illustrated parts catalog for this specific ser
ver. I have called HP Parts center, 2 of HP's authorized parts dealers and searc
hed extensively on the Internet including eBay. The parts are not to be found an
ywhere. HP's Parts center, the authorized parts dealers and HP technical support
all have tried to find parts of G5 server that they may be substitute with for
my G6 but were not sure if those parts would fit or work.

This has been a frustrating and very disappointing experience so far and am hopi
ng HP has a solution soon before I decide to ship the server back and extensivel
y market my experience with HP support so far. Thanks.

Comments added: Jun 10, 2009 4:57:17 PM CDT

Hi Joshua,

A very good morning to you.

This is with reference to the case ID 3606226460 logged to inform about the unavailability of the spare parts for an HP ProLiant ML350 G6 Server.

Customer has checked with HP Parts Store as well as with Parts dealers however did not find the spare parts. He's a bit frustrated on this. Finally he contacted the e-Sol support team for help. I tried ordering the parts through wfm too but couldn?t. Please refer to the case# 3606226460.

I alled the customer to know why he requires these many spare parts. He replied that he is trying to install one more CPU. As this is a brand new server and to keep up the customer satisfaction, I have informed him that I will be following up this case till the issue gets resolved.

From the given TSG link (http://intranet.hp.com/tsg/WW2/ISS/Pages/PIT/pitpm.aspx), I understand that you are the product support manager for HP ProLiant ML350 G6 Server. Hence seeking your advice and assistance in this matter.

Please revert for any further information you may need.

Comments added: Jun 15, 2009 3:36:30 PM CDT
Called 1-800-731-5544 after escalating the case. Got Maynor on line.They informed they are not the right person to handle the case as this is a hardware issue. Also informed to forward the case to MC team as they are the right team. Also he gave the direct number 1 800 314 1873 of MC team.

Comments added: Jun 16, 2009 9:55:48 PM CDT

Hi Umair,

This is regarding the Case: 3606226460

Thank you for your patience.

I have escalated the case to higher levels and they have come up informing that as the parts are not setup and the server is being built by subcontractor, we cannot get the parts right now. Customer should be directed to go through sales.

Hence I suggest you to contact the Parts Store.

That is the complete jest of it so far. Ofcourse I am planning on returning the server, any lawyers out there want to get in on this? Its like selling a car and not having any parts for it.