"Delays and unfriendly shipping policies equals a NO-BUY"1.0 starson by kcf06751
Pros: Did not receive product
Cons: I ordered February 24nd and I only received a call March 22nd (!) that they couldn't ship the product to me because my shipping address was different from my bill address. Are you kidding me?
Summary: I really wanted to like Fluance, but their shipping policies forced me to cancel my order. I have a unique situation because I am a diplomat with the US government and therefore will never have the same shipping and billing address. After talking with the manager and offering to send them a bill from my current address with my name on it, they still decided that this difference couldn't be reconciled. What a waste of time.
For a small company, they sure don't seem to care much about their customers. If they would have told me about their peculiar shipping polices right after I made the order it would be one thing, but they let me twist in the wind for an entire month and then decided to give me the bad news.