Pros Automatic backup
Cons need to to power cord, no remote access without network setup, continued failures, lost files, directories
Summary Creates new directories, renames files, constantly fails. Basically the whole HP mess. Do not buy this device, you can find more reliable external storage devices from better manufacturers.
Pros Simple to back up information.
Cons No support from HP!! Will replace product if faulty. Recovery of any info on defective drive starts at $700 USD!! BRUTAL Customer service dispite them stating that they are SO great with Cust Service.
Summary USB port went on 1TB SimpleSave External Hard Drive at 10 mths. I called HP Customer Service (Canada) and was transfered 3 times. I was on hold a total of 67 minutes!!! (It was a little hard hearing the message on hold telling me how GREAT their customer service is) They finally gave me another number to call. I needed to call them the next day as it was closed, and turned out to be the wrong division! They gave me the correct division to call, and it was in the USA. (1-866-444-7407). I explained that the techs at Best Buy examined the device, as well as myself, and we concluded that the USB port was faulty.( A $1 part ) I also told them that I just want the part fixed. They told me that I needed to talk to their Dealer Recovery division if I wanted the info off of the drive. And they gave me another telephone number. I called them, and was told that they only deal in defective/broken hard drives. Not USB or Power Ports. And, if the drive was broken their rates BEGIN at $699 USD. But, they said, a USB clearly is the job of the previous number that I called. So, off to call the other number back and explain it to them. So I called them back. I explained what I had been told. They said that there is nothing that they can do. If I open the case to recover my data, my warrantee is VOID. If I send it to them they will send me a replacement, but my data is lost. If I want my data it will cost $700USD. So, go buy a new different Hard Drive, open the HP drive (VOIDING my Warantee), hard wire and transfer the info over and toss my HP Drive in the trash. Basically, I am screwed. YUP.....GREAT CUSTOMER SERVICE GUYS !!!!! NOT !!!!!!
Pros Its great that it remembers your data and backs it up. AWESOME
Cons it picks & chooses which data it will back up. It won't transfer .eml files, .exe files, & the way that it stores the data it is very difficult to rummage through all directories to find your files. Last, when you move content, it makes dupes on
Summary Bottom line, great concept, needs work, and I'm not sure that it was meant for file backup. The research I show is photo backup....i thought that was just a "marketing" thing. If you are looking for a system to back up all files....this might not be the way to go. Do further research and talk to HP to see if my information may be inaccurate. I've contacted support myself about these issues. But I did try 5 times to transfer some very important data between computers. Finally I had to zip folders so that it wouldn't recognize the .exe and .eml extensions. I still don't know what is on the hard drive and what is not. I PERSONALLY don't have time to search through all directories to see what is missing....that is a major issue.forgot to mention that additionally the way it stores the back up, I have to go into 10 separate directories to get to my data. Fortunately I know my way around, a newbie wouldn't. I finally had to put a shortcut in the main directory in order to overcome rummaging through the files to get to my data.
Updated on Nov 3, 2009
Pros Back up software is great for collecting and backing up all the usual folders.
Cons USB plug broke off after only about six plug ins over the first six months. Software failed to back up video files that were not in the usual places, and failed to back up mail folders properly.
Summary Would NOT buy this product again.
Pros Big in size, ok looking, cheap
Cons Smart interrupts the drive, rearranges the drive's content
forced 2 drives (virtual CD rom drive of 800kb, and the 1TB drive.
Inaccessable folders, and folder permissions locked
Summary Was a bad purchaseI would give this drive a 'zero'-star rating!
Smart interrupts the drive, at times when uploading files, so that files will not be continuous anymore.
Smart rearranges the drive's content
The drive wastes 800kb on a virtual CD drive (2 drives appear), and you can't delete the first (disc)drive.
Continuous background activity.
The only reason it gets one star, and not half, is because of the size and price.
Some folders are inaccessable (like a disk read error), others you can't delete anymore.
After 6 months of having the drive it sure shows lots of signs of data read errors!!!
Go with toshiba drives for fast access (for OS) or Seagate drives.
WD drives suck, because they break down a week after warranty expires with heavy use.
And this drive is good, but hp's controller SUCKS!!!
Go for another drive if you can! (a Seagate)
Updated on Oct 12, 2011
It's the worst piece of crap I've owned!
Only after 6 months it started showing bad sectors (and several of them)!
Even after a scandisk, it shut down and lost all my data!
Recovery was impossible, even with advanced recovery software, because of the annoying system it uses, and superslow USB2 connection.
I finally managed to unplug the drive and connect it to a sata port, but the drive was not recognized (HP encrypted???)
anyways BIGGEST FAIL EVER!