Vox V1 user reviews (750GB)

Pros NONE. You can buy a much better drive from any one of a number of reputable companies that stand behind their products

Cons Simply try to contact the company and you have your major CON. You cannot contact anyone at VOX No one replies to email and no one answers the phone. Just try before you buy.

Summary Unless you are looking for a disposable hard drive, avoid this company like the plague. This is nothing personal, just a warning I wish I had been given before I purchased a hard drive from VOX.

Pros Its pretty easy, plug it in and go (this is the ONLY good thing I could find about this drive)

Cons 1) (not just vox but all esata drives) you don't get advertised speed
2)The features they advertise don't work / are nonexistant
3) It heats up very fast
4) Mine randomly decided to die on me within first month
5) nonexistent customer service

Summary I was extremely dissatisfied with almost every aspect of this external hard drive. First off, I know people are starting to get this now (and this issue is not exclusive to the Vox hard drive line) but You most likely WILL NOT get remotely close to the transfer speeds they advertise. Second, the features they advertise with security and some kind of an interface that helps you manage the hard drive is nonexistent on vista. Thirdly, this thing heats up to a point of concern, and it does so in a very short time. Fourthly, I had put files on, removed them, and placed them back on, only to, for some reason I haven't been able to discover yet, the drive refuses to write back and is actually now dead. Lastly, to make everything better, the customer service ignored every attempt (over 3 now) to assist me with a problem or grant me a replacement (I had the problem within 30 days of the purchase). I will never again purchase anything from Vox. Stay away from this external...

Pros A very few bucks cheaper than competition

Cons Everything else

Summary Summary: My Vox Products hard drive stopped after a month; Vox returned the drive unfixed after I sent it to them for repair; Vox only responded after I contacted the BBB, and then unsatisfactorily; Vox promised a new RMA and promised to call, neither of which happened; I have been without my backup hard drive for over two months, with no end in sight.

I ordered the Vox 750GB 3.5in USB 2.0 & eSATA External Hard Drive on April 1, 2008 from Buy.com. The warranty is for one year. The unit stopped functioning around May 23, 2008 (less than two months after purchase). When the unit is plugged in to a computer and the power switch is turned on, nothing happens. I emailed a request to Vox for an RMA (Return Merchandise Authorization) to have the unit repaired or replaced. The Vox representative--Luis Ortega--asked me to email a receipt, which I did. Having received authorization, I mailed the unit back on May 30. (I had to pay for shipping.) When I received the drive back on June 15 it was still broken. I emailed Luis Ortega and Cameron Willbon at Vox on June 16 and then again on June 18. June 19 I lodged a complaint with the BBB, and emailed Vox with that news, after which I finally received an email (June 19) from Cameron Willbon asking for my phone number, which I promptly sent. On June 26 Cameron Willbon emailed me to say that a new RMA would be forthcoming in "2-3 days." Then on July 1 I received an email from a Mr. Jackson Miles, who told me he would "check with Dan [Department Manager] too [sic] see what's going on." I finally received a return label on about July 11. I mailed the unit out on the July 21. But I still haven't received my hard drive back. In sum, I have been without my backup external hard drive for over two months, or one sixth of the warrant period. I left about a half dozen messages on their voicemail, but no one called back. I finally contacted a live person (Omar), who would not tell me the name of the president or CEO of the company, or anyone higher up than himself. He gave me the technician who botched the first repair—Dan. Dan promised to send the unit by this Friday, but then he also promised to immediately email a confirmation of that promise, and then immediately broke his word by not emailing me.

I believe that this company very crooked. If anyone knows of or is interested in a class action suit, please let me know.