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1 out of 1 people found this review helpful
2.0 stars
"Lousy customer support"
Pros: light weight; compact; excellent handwriting recognition
Cons: useless tech support; unable to permanently change default homepage; fingerprint recognition not 100%; great screen for tablet writing, but screen is "rickety" when being used in regular pc mode
Summary: Overall Lenovo's X60 table is great. Very lightweight and the handwriting recognition feature is excellent. Unfortunately, Lenovo's customer service is gosh awful. I called 3 times regarding the internet homepage which reverts back to the factory default Lenovo website at startup. Tech 1 resolutely informed me that he had no idea how to change a homepage (despite my walking him through it and asking if any of the steps sounded familiar); Tech 2 was kind enough to put me on hold as he attempted to locate a supervisor so that I could report Tech 1 who hung up on me after adamantly declaring that only Microsoft could assist me with changing a default homepage (call was inadvertently disconnected); Tech 3 also put me on hold while he attempted to locate a supervisor (I was heck bent on reporting Tech 1). The luxury of a speakerphone made me comfortably tolerant of the 47 minute hold, however, I was not so tolerant of the fact that a Supervisor never took my call. Admittedly, prior to this technical support debacle, I was pleasantly surprised when informed by the automated attendant that my call was being routed to Atlanta. During the ordeal, I actually welcomed overseas outsourcing for this particular lot. After a week of growing attached to my tablet pc, Lenovo's tech support caused me to regret my $1,800 decision.
