- Average user rating:
- My rating: 0 stars
Full user review
-
0.5 stars
"Poor quality manufacture, parts are breaking, risk of short-circuit"
Pros: tablet pc is useful
Cons: Potentially dangerous manufacturing defect
Summary: While the underlying principle of having a tablet PC is a nice idea, Toshiba quality appears to have taken a nosedive. If you buy this computer, you may risk the problems I have had, such as a latch with small plastic pieces that broke with normal use within a month, and more importantly, an AC adaptor wire whose insulation behind the computer-side plug has worn away after about four months of use, exposing wires into the air. It seems I am at risk of having a short-circuit or electrocution as a result of this manufacturing defect. I called support and was first lied to, told that they would cover the adaptor and ship me another. I waited a couple of weeks and called back today, asking where it was. I was told that they had never said they would ship an adaptor (completely untrue, wish I had recorded the first conversation with "support") and that I had been informed it was not covered by warranty (also completely untrue). The woman put me on hold to speak with another representative, but so far, to no avail. The next level of customer rep wouldn't help me either. I offer this as a cautionary example of what you may expect of both manufacturing quality and support quality. This is a hazardous situation I have now, and given the recent Dell battery recall. I wouldn't recommend this or other Toshiba notebooks, as the defect appears to include their adaptors as well.
Other annoying defects: the computer screen sometimes goes off to save battery power, but won't turn back on no matter what you do. The only solution is to completely turn off the computer and then turn it back on again, losing all data. At other times, it can be put into standby and back to get the screen back on, but not always.
