"Great product, price. Awful Attitude. Needs small fix."4.5 starson by semi-adult
Pros: Properly adjusted (rooted), the B&N product works wonderfully well.
Cons: Supposedly evil to do rooting, voids the 'warranty' (which like most modern 'benefits' is suspect in the first place). Incalculably small 'risk' of harm or loss.
Summary: They don't like it, but rooting gets rid of the aggravating limits, and opens up the full Android market (among other nice things) for the Nook line. And you don't have to be a geek zonked out on Cheetos in a basement to make it happen. Simple enough to restore to 'factory' limits under duress. At the price, a basic no-brainer.
The whole modern notion of sucking customers into a razor-blade relationship may be profitable, but it's not what most of us think of as 'service'. Unless you're confusing it with what happens to the cow when the bull shows up.