"Rushed to market before it and support system was ready"2.0 starson by rjenkin1985
Pros: The screen is beautiful when it works.
The on screen keypad is easy to use for email, etc.
The processor plows through multiple apps.
Cons: The units have a high failure rate. I am on my third and reports indicate my experience ins not unique.
The operating system does not support many popular applications.
The front facing camera makes picture taking unworkable.
Summary: The Nexus 7 will be a great machine, in a few months. But it is not ready now. The operating system is not fully stable and many Android apps do not support it. And worst of all, Google's manufacturing process is not ready for prime time. Consider my experience.
I am on my THIRD UNIT and Google has not yet refunded the $250 dollars I had to give them to get the first unit replaced over a month ago. The touch screen on my first unit died and Google required a $250 deposit to get a replacement. They did not tell me was that it was policy to wait at least 15 business days after they got the first unit before they refunded the $250. Before I got the refund for the replacement it DIED completely. Even though they still have the $250 deposit for the first unit, Google will not send me a replacement unless I give them another $250. That that means that Google will have over $750 of my money before I got a single working unit.
Google support staff can do nothing to help other than ask you to do a hard reboot by holding down the power, up volume and down volume buttons together for one minute.
I tried to get a refund but Google will not give me one. They INSIST that I take a THIRD unit. With Google's manufacturing problems, what are the odds the third one will work?
After I get a third one Google says it will give me refund as long as I ask within 15 days of getting it.
Google's support staff and their managers are uncompromising.
Google's support staff are obviously overwhelmed and Google is struggling to get people to make people keep these units.
Remember, if you have ANY problems with your Nexus return it within 15 days. That's the only way you can get a refund. If you wait sixteen days, Google will only give you a replacement. No matter how screwed up it is.
I thought only Microsoft's support was this bad.