"POOR workmanship - AWFUL warranty support"0.5 starson by joemcadams
Pros: nice UI, good form factor, responsive capacitive screen
Cons: low quality charging port connector, no Sprint warranty, HTC does not honor manufacturer warranty
Summary: This device is not ready for enterprise use. Sprint does not warranty tablets because it deems them to be accessories. I was shocked to learn that Sprint would not sell me a warranty. We purchased our tablet from Sprint Enterprise Telesales. On the 31st day, I broke the charging port while plugging in the AC charger to the device. The solder inside the tablet broke loose. I could hear rattling in the tablet as I would shake the tablet. After much dismay with Sprint warranty policies, I sent the unit to HTC manufacture support in Houston. They promply informed me that the device had to be repaired OUT OF WARRANTY for $110. Furthermore, they accused me (in writing) of tampering with the device, stating that it had MISSING PARTS. I was shocked at the accusation, but had no other choice but to pay the extortion money and hope to receive my device back. The entire process took 4 weeks (or half a product lifecycle). The lesson learned is that HTC is not ready to provide enterprise-level support for business. They are focused on nickel-diming users out of repair fees.. which is a typical small Chinese company approach to consumer relationships. Our company has since discontinued research into the possiblity of using HTC products for our enterprise. We will be examining Samsung and Lenovo as the next Android tablet alternative.HTC is also the only major computer manufacturer which does NOT accept AMERICAN EXPRESS. That's right, I had to use a MasterCard for payment. Does it remind you of your cheap local Chinese restaurant? Just call their support line at 855-788-3705 and ask what credit cards they accept. You will be shocked.
Updated on Oct 14, 2011