Pros Awesome interface, fantastic 7 day epg, only $40 free with coupon, can run on 12 volt battery, timer to switch to your favorite show on time.
Cons It is true, do not deal with the customer service if you can, I give cs a Fat Zero, but I could not find this in any known store.
No universal remote, no digital or surround sound,
Summary Buy the unit from a store if you can, dealing with dish and they will try to charge bogus fees, pay only for box, taxes, and shipping. I viewed five other boxes and not impressed with any of them. The only issue I had with the clock is that it will read what the stations are broadcasting. If the station has the wrong time the unit will display and use that time and screw up your timer and epg. It is not the unit's fault.
Pros Nice download of schedule, crystal clear on monitor
Cons Started acting weird after one month (would spontaneously go on and off). Fixed at first by unplugging, replugging, kept changing the batteries on the remote.
Summary Well, if this is rated "the best," then Lord help us! Died after 3 months. THREE HOURS to Customer Service -- kept putting me on hold for as long as 30 min, then would DISCONNECT and you'd have to call and start all over again! I get the feeling they are being swamped with calls from dissatisfied customers at this point. "It's new and we're still getting the kinks out." Finally, after 3 hours, got a supervisor who promised to send a replacement OVERNIGHT. One week later I called to inquire where it was. (With more waiting, and more disconnects.) IT HAD NEVER BEEN MAILED, it was listed as "pending" on their computer. Now they tell me in 7-10 working days FROM THE DAY IT'S MAILED, which could be never. So I have to call back every day to see when they will assign a tracking #. That means more time on the phone, more 30-min holds, then getting disconnected, then having to call back and start all over... I smell a class-action lawsuit coming... It's junk.PS It appears ALL of the other converter boxes are junk, too. So keep that in mind. Maybe this one is the best of all the awful alternatives!
Updated on Nov 14, 2008
Pros Very small footprint, nice Program Guide, remote is easy to use, excellent reception, easy setup, easy aspect ratio selection, cheap (before shipping, but at least shipping was very fast), composite video outputs.
Cons I would prefer it if the remote at least controlled the power on my TV, so I wouldn't have to power-cycle the TV and converter box separately. The coaxial cables that come with these units are very short and very thin.
Summary With the excellent reception, low price and small footprint, I am very happy that I purchased two of these digital converter boxes.
Pros Good program guide, aspect ratio handling, and tuner sensitivity. Video and sound quality OK. Easy to install and works fine off the old analog rabbit ears in the DFW area. Able to control basic functions with Phillips univ remote as Dish Sat box.
Cons The remote is clunky. The analog signal does not pass thru when the unit is powered off. Dish's order process leaves a lot to be desired.
Summary Bottom line, the unit has great function and is priced so the net cost is less than $10 each with the coupons. So far I've been pleased. i was able to control the basic functions with inexpensive Phillips remotes by using codes for Dish Network satellite receiver boxes, which ameliorates the remote issue to some degree. So far I haven't found any key that handles the aspect ratio zoom on these remotes, unfortunately.
I wasn't able to order the cheaper version on the Dish site even though it was listed, so I had to use the toll free number. It took forever to complete the call. They billed me for shipping and handling even though they charged my credit card, but a call to their toll free number confirmed that I didn't need to pay the bill. The units arrived in three days, so delivery was fine.
"it works better"on by dredgerie
Pros nice accessability
Cons having to pay $20 a piece for shipping kinda negates the cheap price.