Pros On screen program details.
Cons Sounds is poor. Constomer service says it is sound damping. Remote does not control TV function, ie, ON/OFF, sound, channel. You need 2 remotes to watch TV. Customer service is poor. No RCA cables in shipment. NON-REFUNDABLE!
Summary STAY AWAY!
Pros Very little
Cons They have a policy of destroying your personal equipment if sent to them by mistake. They give NO notice by any means before robbing you of equipment and destroying it. They simply only apologize for "inconvenience" after a BBB complaint is filed.
Summary I would not trust their equipment or their warranty or anything they say because of the way they hae treated me. Simply, Once again, Dish TERRIBLE Network has refused to replace or refund me for my equipment I sent to them in error. Despite my filing a Better Busines Bureau Complaint, they simply offer an apology for inconvenience. They took my personal property and destroyed it without any notification to me, in any form, by any route. I mistakenly sent my DVD recorder with a hard drive to them. It looked similar to the dish receiver I was returning to them and I just packed the wrong one. They were both out of my media tower, which I was rearranging after switching to DirecTV. They continue and adamantly refuse to compensate me or replace my DVD recorder with hard drive. They show a total disregard for other's personal property, yet would charge me without hesitation for keeping and destroying their property.
"Total Piece of Crap"on by brahmus
Pros Nothing. There are no pros to this product, get something else.
Cons Clock is always off so timers are useless for vcr, freezes when starting up, customer service lies, timers randomly lost, flashing single line of pixels on some hd channels, unit has no vent holes and gets very hot.
Summary This is a complete piece of crap, DO NOT BUY! And the company's service is even worse. They lied to me five times on the phone and screwed me for over 2 months trying to return a defective unit. I got 2 units and they both are defective and I even splurged and got one of the Plus versions and it is just as bad. The customer service is truly deplorable and I will never deal with them again.
"Firmware stinks"on by pbeeson
Pros It works. That's about it.
Cons Poor sound quality; no way to remove channels I don't car about (e.g., 24 weather); clock is always behind by a few minutes and I can't set it myself.
Pros Picture quality; Full EPG; Dish Network menu; Easy to use.
Cons Remote conflict with other Dish Network receivers; Turn on light for no reason and stuck with no picture and no response to remote; Has to unplug to reset.
Summary I used this box for a month. It happened twice that it turned its light on automatically and stuck with no picture/sound output and no response to remote. I had to unplug the power to reset it back to normal. I guess it is a kind of firmware bug.
The biggest annoying thing about the remote for me is that it always controls another Dish Network satellite receiver beside this converter box. No matter how you change the satellite receiver's address, and you cannot program the satellite receiver's universal remote to control this converter box, either. Because of this drawback alone, my second DTV box will not be TR-40 and I will put this TR-40 box on another TV set away from my satellite receiver.