"Died after 3 mos, CUSTOMER SERVICE DREADFUL!"1.0 starson by josecitos_girl
Pros: Nice download of schedule, crystal clear on monitor
Cons: Started acting weird after one month (would spontaneously go on and off). Fixed at first by unplugging, replugging, kept changing the batteries on the remote.
Summary: Well, if this is rated "the best," then Lord help us! Died after 3 months. THREE HOURS to Customer Service -- kept putting me on hold for as long as 30 min, then would DISCONNECT and you'd have to call and start all over again! I get the feeling they are being swamped with calls from dissatisfied customers at this point. "It's new and we're still getting the kinks out." Finally, after 3 hours, got a supervisor who promised to send a replacement OVERNIGHT. One week later I called to inquire where it was. (With more waiting, and more disconnects.) IT HAD NEVER BEEN MAILED, it was listed as "pending" on their computer. Now they tell me in 7-10 working days FROM THE DAY IT'S MAILED, which could be never. So I have to call back every day to see when they will assign a tracking #. That means more time on the phone, more 30-min holds, then getting disconnected, then having to call back and start all over... I smell a class-action lawsuit coming... It's junk.PS It appears ALL of the other converter boxes are junk, too. So keep that in mind. Maybe this one is the best of all the awful alternatives!
Updated on Nov 14, 2008