Drop, charge, and lose the cords
- Average user rating: 3.5 stars out of 35 reviews Back to product review
- My rating: 0 stars
Full user review
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10 out of 12 people found this review helpful
1.5 stars
"BEWARE WARRANTY TERMS !"
Pros: The converter box works well after one month of usage.
Cons: The remote control unit malfunctioned after 1 month of use. Customer service refuses to replace the unit under the written warranty because they claim it is considered an accessory and is only covered for 90 days. It is 104 days since I bought it.
Summary: If you read the warranty, it says that parts are guaranteed for 1 year from date of purchase. I would consider the remote control a "part" of the unit because it is necessary to set the unit up as well as reinstall the unit after being disconnected. Customer service has arbitrarily (without mention in the warranty in the "does not apply to" section) classified the remote control as an accessory and excluded the remote from the warranty for the converter box itself. In response to my warranty claim they stated that they would basically do customers a favor and provide "warranty coverage" for the remote for only 90 days. It seems to me they may know something may be wrong with these remotes and are limiting coverage of them.
- 1 reply to this review
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Hi, I think it is a crock of s*** that the remote is not part of the full 1 year warranty as it is bundled with the unit. This control is not an aftermarket device or better yet an available separate option from Zenith. Otherwise I appreciate you positive review of this unit as I am getting ready for the transition as I use a VCR (yes, a VCR) to record shows.
