- Average user rating: 1.5 stars out of 54 reviews Back to product review
- My rating: 0 stars
Full user review
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63 out of 63 people found this review helpful
4.5 stars
"Great Product, Nice Results, Awful Support"
Pros: Easy to use, good video capture, nice editing tools
Cons: Pinnacle Support probably couldn't find their ***** with both hands
Summary: Am running this solution under Windows XP with studio 9. I found this product easy to use, and we got some great results (VCR to DVD capture/editing) - am VERY happy with the results. As long as you are quite familiar with PC config, you shouldn't have too much of a problem.
However Pinnacle Support gave us completely wrong information concerning a technical issue that caused us to waste money on another product. As for the support, I've met better educated monkeys - e-mailed answers were laughable (clearly didn't know even the basics concerning the software) and I didn't get a straight answer until I called the call centre in Holland - which was thankfully good. The support forums are good if you're technically minded, but for someone not so adept with PCs, this is not an easy product to troubleshoot.
- 1 reply to this review
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Not trying to inflame you, but my experience with this software has been a nightmare.
