- Average user rating: 3.5 stars out of 10 reviews Back to product review
- My rating: 0 stars
Full user review
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3.0 stars
"device broke and the return process was dissatisfying"
Pros: Good video conference experience for the price
Cons: Unreliable product and return process was painful
Summary: The DVC-1100 worked fine for its first 6 months but on a day when we were trying to video conference with my wife's entire family back in the UK, it wouldn't boot up. I e-mailed D-Link?s help desk and was told that the error code required the device to be returned and I should call during business hours for a return authorization number. I packed up the device that weekend and had my wife call on Monday and then they said she'd have to unpack the device and test it on-line before they'd issue a return number. After going back and forth 3 times over the course of a week they finally authorized the return (they treated us like second class citizens, as though we were somehow to blame for this inconvenience to us and my wife's family). But here it's been over a month since I sent them the device and I haven't received a new one. This is the longest I've had to wait for something to be exchanged in at least 10 years. Conclusion: device broke and the return process was dissatisfying. If you?re not worried about the device breaking then it?s a reasonable purchase for the money.
- 1 reply to this review
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Buy an Iris 3000 videophone. You won't be disappointed. Use team id # 01536518. Customer service is great and the phone is only $99. You will not be sorry.
